Technical Customer Training Lead

Higharc; New York (NY); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Flexible PTO

Maternity/paternity leave for US-based

Disability plans

401K

Home office stipend

Ongoing L&D

Job summary

Higharc is seeking a hands-on Customer Training Lead to own interactive customer training across virtual and in-person formats. Reporting to the Director of Training and Support, you will collaborate with Training Content Lead and SMEs to ensure customers maximize the Higharc platform.

You’ll travel up to 50% to US locations, delivering engaging sessions and shaping materials with cross-functional teams in Product, Customer Success, and Implementation.

Qualifications

• 4+ years of direct customer training experience for a technical enterprise software solution.
• High EQ with strong communication skills (written, verbal).
• Proven experience delivering both in-person and virtual training.
• Willingness to travel up to 50% to US locations.
• Ability to customize training materials for different customers.
• Adaptable, resourceful, proactive problem-solver.

Responsibilities

• Deliver in-person training at customer facilities up to 50% travel across the US.
• Lead virtual training sessions for remote customers and adapt for effectiveness.
• Identify training needs and partner with Content Lead to tailor materials.
• Stay current with product capabilities and customer success alignment.
• Monitor and guide customer progress during sessions and provide follow-ups.
• Gather feedback to continuously improve training approaches.

Skills

Training delivery

Communication

Travel readiness

Curriculum customization

Client relationship

Problem solving

Adaptability

Tools

AI content creation tools

Job description

Higharc is seeking a hands-on Customer Training Lead to own interactive customer training across virtual and in-person formats. Reporting to the Director of Training and Support, you will collaborate with Training Content Lead and SMEs to ensure customers maximize the Higharc platform.

You’ll travel up to 50% to US locations, delivering engaging sessions and shaping materials with cross-functional teams in Product, Customer Success, and Implementation.