Remote Technical Training Lead – Shared Services

2020 Companies; Southlake (TX); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health/Dental/Vision benefits

401K Program with matching

Paid Time Off

Paid Holidays

Scholarship opportunities

Employee Assistance Program

Leadership Development Program

Employee pricing for client services

Job summary

2020 Companies seeks a proactive Technical Training Lead to create, maintain, and distribute high-quality training content for client programs and onboarding initiatives. You will work with the Technical Training Manager, Account Managers, and onboarding teams to develop instructional materials, surveys, SCORM modules, videos, and onboarding resources for field representatives.

The role requires 3–5 years in Training or Instructional Design, strong communication, and the ability to manage

Qualifications

• 3–5 years of experience in Training, Instructional Design, Project Coordination, Client Services, or related field.
• Experience creating technical documentation, instructional guides, or training materials.
• Strong written and verbal communication skills.
• Excellent organizational skills with attention to detail.

Responsibilities

• Monitor communications from Account Managers regarding new and existing projects.
• Attend project kickoff meetings to gather training requirements.
• Develop and maintain professional instructional guides using standardized templates.
• Design field-ready PDF instructions and technical job aids.
• Create, edit, and maintain instructional videos from field recordings and digital assets.
• Assist with SCORM module creation, publishing, and maintenance.
• Develop technical and foundational training content for field representatives.
• Build and maintain project surveys supporting client execution requirements.
• Maintain the Training Tracker to ensure project transparency.
• Update training materials based on client changes and field feedback.
• Maintain the SharePoint content library and version control.
• Monitor training assignments and completion reporting.
• Assist with Teams channel moderation and onboarding support.
• Collaborate with the Technical Training Manager on workload priorities.
• Recommend improvements to training documentation, workflows, and instructional content.
• Support cross-functional teams to ensure successful project execution.

Skills

Communication skills

Organizational skills

Collaboration

Time management

Project coordination

Tools

Canva

Adobe Creative Suite

Articulate SCORM

Synthesia

SharePoint

Video editing

Job description

2020 Companies seeks a proactive Technical Training Lead to create, maintain, and distribute high-quality training content for client programs and onboarding initiatives. You will work with the Technical Training Manager, Account Managers, and onboarding teams to develop instructional materials, surveys, SCORM modules, videos, and onboarding resources for field representatives.

The role requires 3–5 years in Training or Instructional Design, strong communication, and the ability to manage