Customer Success Enablement Trainer

VAST Data; New York (NY); On-site; USD 110,000 - 140,000; Full time

Job summary

VAST Data seeks a highly skilled Customer Success Training Manager to design, deliver, and maintain top-tier training content for the CS team. You will work with CS leadership, Product, R&D, and enablement to ensure CSMs, CSEs, and PSEs have the skills to drive adoption and renewals.

The role emphasizes live sessions, LMS-driven progress tracking, and ongoing content updates to reflect product releases and industry best practices. Domestic travel up to 30% is expected.

Qualifications

• Proven track record in designing and delivering training programs for customer-facing teams.
• Experience with highly technical support procedures in similar industries to VAST Data.
• Strong facilitation and presentation skills, both virtual and in-person.
• Excellent written communication and instructional design capabilities.
• Familiarity with LMS platforms, adult learning principles, and training evaluation methods.
• Demonstrated the ability to work cross-functionally, manage multiple priorities, and drive initiatives independently.

Responsibilities

• Design, deliver, and scale training content for the Customer Success team, covering onboarding, new product introductions, issue identification, troubleshooting, and engagement best practices.
• Host live trainings, webinars, and workshops to boost engagement and knowledge retention.
• Collaborate with SMEs to create accurate, relevant, and practical content.

Skills

Training program design

Technical support procedures

Facilitation & presentation

Written communication

LMS & instructional design

Cross-functional collaboration

Tools

LMS platforms

Job description

VAST Data seeks a highly skilled Customer Success Training Manager to design, deliver, and maintain top-tier training content for the CS team. You will work with CS leadership, Product, R&D, and enablement to ensure CSMs, CSEs, and PSEs have the skills to drive adoption and renewals.

The role emphasizes live sessions, LMS-driven progress tracking, and ongoing content updates to reflect product releases and industry best practices. Domestic travel up to 30% is expected.