Customer Training Lead: In-Person & Virtual

Higharc; North Carolina; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible PTO

Maternity leave

Paternity leave

401K

Home office stipend

Job summary

Higharc is seeking a hands-on Customer Training Lead to own interactive customer training across virtual and in-person formats. You will report to the Director of Training and Support and collaborate with our Training Content Lead and subject matter experts to ensure customers maximize value from the Higharc platform.

You will deliver engaging in-person trainings at customer facilities and run virtual sessions for remote teams, with up to 50% travel across the continental US.

Qualifications

• Four+ years of direct customer training experience for a highly technical enterprise software solution (modeling or BIM experience is a plus).
• High EQ with strong communication, written and verbal skills.
• Proven experience delivering both in-person and virtual training in classroom-style settings.
• Willingness to travel up to 50% of the time to US customer locations.
• Ability to customize training materials for different customers and audiences.
• Proactive, detail-oriented approach to problem-solving and adaptability.

Responsibilities

• Deliver hands-on in-person training at customer facilities, traveling up to 50% of the time.
• Lead virtual training sessions for remote customers in an engaging digital format.
• Identify training needs and partner with content leads to customize materials.
• Stay current with product, customer success and implementation to reflect latest platform capabilities.
• Monitor participant progress, provide follow-up guidance, and adjust on the fly.
• Gather feedback after sessions to continuously improve delivery.

Skills

Customer training

Communication skills

In-person training

Virtual training

Travel readiness

Curriculum customization

Tools

AI tools for content creation

Job description

Higharc is seeking a hands-on Customer Training Lead to own interactive customer training across virtual and in-person formats. You will report to the Director of Training and Support and collaborate with our Training Content Lead and subject matter experts to ensure customers maximize value from the Higharc platform.

You will deliver engaging in-person trainings at customer facilities and run virtual sessions for remote teams, with up to 50% travel across the continental US.