Customer Training Lead

Higharc; North Carolina; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible PTO

Maternity leave

Paternity leave

401K

Home office stipend

Job summary

Higharc is seeking a hands-on Customer Training Lead to own interactive customer training across virtual and in-person formats. You will report to the Director of Training and Support and collaborate with our Training Content Lead and subject matter experts to ensure customers maximize value from the Higharc platform.

You will deliver engaging in-person trainings at customer facilities and run virtual sessions for remote teams, with up to 50% travel across the continental US.

Qualifications

• Four+ years of direct customer training experience for a highly technical enterprise software solution (modeling or BIM experience is a plus).
• High EQ with strong communication, written and verbal skills.
• Proven experience delivering both in-person and virtual training in classroom-style settings.
• Willingness to travel up to 50% of the time to US customer locations.
• Ability to customize training materials for different customers and audiences.
• Proactive, detail-oriented approach to problem-solving and adaptability.

Responsibilities

• Deliver hands-on in-person training at customer facilities, traveling up to 50% of the time.
• Lead virtual training sessions for remote customers in an engaging digital format.
• Identify training needs and partner with content leads to customize materials.
• Stay current with product, customer success and implementation to reflect latest platform capabilities.
• Monitor participant progress, provide follow-up guidance, and adjust on the fly.
• Gather feedback after sessions to continuously improve delivery.

Skills

Customer training

Communication skills

In-person training

Virtual training

Travel readiness

Curriculum customization

Tools

AI tools for content creation

Job description

About Us

Higharc is a VC-backed startup that is changing how new homes are designed and built. Join a founding team whove shipped products for Autodesk, Electronic Arts, Nike, and Apple. We have raised over $175M with support from top-notch venture capital firms and more than 18 strategic investors: industry leaders in construction, building products manufacturing, and distribution.

Higharc is seeking a hands-on Customer Training Lead to own our interactive customer training across virtual and in-person formats. As we invest more heavily in customer enablement, this role will report to the Director of Training and Support and work closely with our Training Content Lead and internal subject matter experts to make sure every customer gets the most out of the Higharc platform.

What You'll Do

Youll be the face of training for our customers, whether thats leading a hands-on session at a builders office or running a virtual walkthrough for a distributed team. Youll work closely with our Training Content Lead to shape materials, and with Product, Customer Success, and Implementation to make sure what youre teaching reflects where the platform actually is today.

This role sits close to the customer relationship. Youll read the room in real time, adjust when something isnt landing, and follow up to make sure it actually sticks. Expect meaningful travel - up to 50% of the time to customer locations across the continental US.

Expect to:

• Deliver in-person training at customer facilities thats hands-on and genuinely engaging, traveling up to 50% of the time to US-based locations
• Lead virtual training sessions for remote customers, adapting your delivery to keep it effective and engaging in a digital format
• Identify training needs and partner with the Training Content Lead to customize materials for individual customers
• Stay current with Product, Customer Success, and Implementation so training always reflects the latest platform capabilities
• Monitor customer progress during sessions, adjust on the fly, and provide follow-up guidance to reinforce what was taught
• Gather feedback after every session and use it to keep sharpening your training approach

About You

You've trained customers on complex, technical software before - ideally something like modeling or BIM tools where the learning curve is real. You know how to read a room, adjust your pace, and make dense material click for people who didnt come in as experts. You're as comfortable running a session in person as you are keeping people engaged over a screen.

You're organized enough to juggle multiple customers and curricula at once, but you never lose the personal touch that makes training actually work.

You have:

• 4+ years of direct customer training experience for a highly technical enterprise software solution - modeling or BIM software experience is a strong plus
• A high EQ and strong communication skills, interpersonal, written, and verbal
• Proven experience delivering both in-person and virtual training in a classroom-style setting
• Comfort traveling up to 50% of the time to customer locations across the US
• A strong ability to customize training materials for different customers and audiences
• An adaptable, resourceful approach and a genuine passion for helping others learn
• A proactive, detail-oriented approach to problem-solving

A major plus if you also bring:

• Familiarity with using AI tools to streamline content creation and enhance training materials

Working at Higharc

Remote work and travel: Our company is entirely remote, and has been since we were founded in 2018. Remote work means more time with family, less time commuting, and the flexibility to blend work and life. We value in-person collaboration and asynchronous deep-work time, which is why we schedule regular team meet-ups in our hubs across the US and, depending on the role, prioritize hiring in those hubs. If your role requires frequent travel beyond pre-scheduled team meet-ups, we will represent that to the best of our ability as early as possible in the interview process.

Compensation and benefits: Higharc offers competitive salaries with significant equity, in a fast-growing, well-funded company. We provide comprehensive medical, dental, and vision coverage, with flexible PTO, and meaningful maternity/paternity leave to all U.S based employees that are full-time. You'll also have access to other big-company benefits such like short and long-term disability plans and a 401K. We also provide a stipend to create the ideal home office and support ongoing L&D. Please note: we are seeing an uptick of fraudulent recruiting activity claiming to be associated with Higharc. All communication and outreach from our in-house team will come from an @higharc.com email address.