Technical Customer Support Specialist - Onsite NJ

TEKsystems; Swedesboro (NJ); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k)

Full benefits

On-site workplace

Job summary

TEKsystems is supporting a client in New Jersey by hiring a Customer Support Specialist to manage customer orders and provide product information, ensuring a high-quality experience. You will assist customers with questions, updates, and troubleshooting over the phone or email, and collaborate with engineering and production to meet customer needs.

The role emphasizes customer support experience and technical aptitude, with ERP/order processing knowledge valued.

Qualifications

• Customer support experience required.
• Technical knowledge highly preferred.
• Experience processing orders.
• ERP system experience.

Responsibilities

• Accept new orders, reorders, or issues via email.
• Assist customers with questions, updates, and follow-ups.
• Help customers with installation, operation, commissioning, and troubleshooting by phone.
• Coordinate with engineering to address escalated customer needs.
• Coordinate with production to expedite orders and check parts shortages.
• Coordinate with inventory and purchasing on parts allocation and procurement.
• Edit orders for SAP input and complete documentation.

Skills

Customer Support exp.

Technical knowledge

Order processing

ERP experience

Job description

TEKsystems is supporting a client in New Jersey by hiring a Customer Support Specialist to manage customer orders and provide product information, ensuring a high-quality experience. You will assist customers with questions, updates, and troubleshooting over the phone or email, and collaborate with engineering and production to meet customer needs.

The role emphasizes customer support experience and technical aptitude, with ERP/order processing knowledge valued.