On-Site Technical Support Specialist

BTech Inc.; Rockaway (NJ); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health benefits

401K

Paid time off

On-site Rockaway

Competitive salary

Job summary

BTECH, Inc. seeks a Technical Customer Service Specialist to serve as the primary contact for customers needing help using and troubleshooting hardware and software. This on-site role in Rockaway, NJ requires strong customer service paired with hands-on technical ability.

You will diagnose issues, provide remote and occasional on-site training, and work with internal teams to ensure timely resolutions. A technical background and customer-facing experience are essential.

Qualifications

• Associate degree in Electronics Technology or related field.
• Experience in technical customer service, product support or field service.
• Solid understanding of basic engineering and technical principles.
• Hands-on experience with basic electronic test equipment.

Responsibilities

• Provide prompt and professional technical assistance via phone, email, ticketing, and video (Teams/Zoom).
• Listen to customers, understand concerns, ask troubleshooting questions, and guide through solutions.
• Diagnose and resolve hardware/software issues.
• Provide remote and occasional on-site product training and field service support.
• Remotely install and configure company software in customer environments.
• Coordinate with Service, Monitoring, and Engineering to resolve issues.
• Maintain knowledge of the product line and develop expertise.
• Identify recurring issues and contribute to support documentation.
• Assist Engineering with testing and feedback from field experience.
• Maintain accurate records of interactions and resolutions.

Skills

Customer service

Technical aptitude

Troubleshooting

Communication

Problem solving

MS Office

Networking basics

Remote support

Education

Associate degree in Electronics Tech

Tools

CRM systems

Remote desktop

Ticketing system

Job description

BTECH, Inc. seeks a Technical Customer Service Specialist to serve as the primary contact for customers needing help using and troubleshooting hardware and software. This on-site role in Rockaway, NJ requires strong customer service paired with hands-on technical ability.

You will diagnose issues, provide remote and occasional on-site training, and work with internal teams to ensure timely resolutions. A technical background and customer-facing experience are essential.