Technical Support Specialist - Career Growth & Benefits

TDK-Lambda Americas Inc in; Neptune Township (NJ); On-site; USD 55,000 - 75,000; Full time

Job summary

TDK-Lambda Americas Inc. in New Jersey seeks a technical support specialist to assist customers with product questions and issues, delivering clear guidance and practical solutions.

You will decide when products should be returned for repair, support remote repair facilities with technical advice, and escalate complex cases to Engineering and Management. Requirements include 3–6 years of related experience, a high school diploma or equivalent, and solid computer skills with MS Office and ERP

Qualifications

• Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.
• Three to six years of related experience and/or training (or equivalent combination of education, training and experience).
• High school diploma or equivalent.
• Intermediate skills: MS Office package including Word, Excel, PowerPoint and Access, or Company-wide ERP software. Must also be able to perform limited troubleshooting.
• Basic Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.

Responsibilities

• Assist customers with technical questions or problems with our products
• Decide when products should be returned for repair
• Support remote repair facilities with technical advice
• Escalate issues to Engineering and Management where appropriate
• Communicate sales opportunities to outside sales team

Skills

Language skills

Math skills

Reasoning ability

Education

High school diploma

Tools

MS Office (Word, Excel, PowerPoint, Access)

ERP software

Job description

TDK-Lambda Americas Inc. in New Jersey seeks a technical support specialist to assist customers with product questions and issues, delivering clear guidance and practical solutions.

You will decide when products should be returned for repair, support remote repair facilities with technical advice, and escalate complex cases to Engineering and Management. Requirements include 3–6 years of related experience, a high school diploma or equivalent, and solid computer skills with MS Office and ERP