Hybrid Customer Support Specialist - Order & ERP

TEKsystems; Appleton (WI); Hybrid; USD 32,000 - 33,000; Full time

Benefits offered by this job

Hybrid schedule

Paid onsite training

ERP exposure

Job summary

TEKsystems in Appleton, WI is hiring a Customer Service Representative to support distributor partners in a fast-paced manufacturing environment. You will handle high-volume calls, manage orders, and resolve issues across phone, email, and chat channels.

The role emphasizes problem-solving, relationship-building, and continuous improvement, with hybrid work after training and a detailed onboarding program. This contract position offers ERP exposure and opportunities for growth.

Qualifications

• Experience in customer service, contact center, order management, or a customer-facing role.
• Strong verbal and written communication skills.
• Ability to build rapport and maintain professional customer relationships.

Responsibilities

• Handle 60-70 inbound customer calls per day in a contact center environment.
• Assist customers with order status, pricing, product availability, lead times, shipment tracking, returns, and freight claims.
• Provide exceptional support through phone, email, and chat channels.
• Process orders and maintain accurate customer information within ERP systems.
• Research customer inquiries and collaborate with internal teams to resolve issues.
• Build and maintain strong relationships with distributor partners.
• Ensure accurate documentation and data entry while managing multiple priorities.
• Apply critical thinking and sound judgment to resolve customer concerns efficiently.

Skills

Customer service

Communication

Problem solving

Team collaboration

Tools

ERP systems

Excel

Word

Outlook

Job description

TEKsystems in Appleton, WI is hiring a Customer Service Representative to support distributor partners in a fast-paced manufacturing environment. You will handle high-volume calls, manage orders, and resolve issues across phone, email, and chat channels.

The role emphasizes problem-solving, relationship-building, and continuous improvement, with hybrid work after training and a detailed onboarding program. This contract position offers ERP exposure and opportunities for growth.