Technical Customer Service Representative (CSR)

gobravvo; Suwanee (GA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Life Insurance

Stock Ownership Program

Career Growth

Job summary

gobravvo is seeking a Technical Customer Service Representative (CSR) to handle both technical and non-technical inquiries onsite in Suwanee, GA. You will be the primary contact for customers, collaborating with internal teams to resolve issues and ensure a seamless experience across phone, chat, and email channels.

The role emphasizes strong communication, a technical aptitude, and a commitment to high-quality service.

Qualifications

• Minimum 1 year of professional experience in a call center or customer service environment.
• At least 1 year of troubleshooting, technical support, or help desk experience.
• Experience handling inquiries via phone, chat, and email.
• Experience managing a high volume of inbound calls (60+ per day).
• Excellent verbal and written communication skills.
• Strong technical aptitude and problem-solving abilities.
• Professional demeanor and commitment to customer satisfaction.

Responsibilities

• Handle a high volume of inbound inquiries regarding products and services.
• Coordinate with internal departments to resolve customer needs.
• Escalate complex or unresolved issues to tier 2 support when appropriate.
• Investigate and resolve technical and non-technical customer issues.
• Use computer systems to gather information, monitor calls, and track product status.
• Communicate with customers via phone, chat, and email with professionalism.
• Maintain documentation of customer interactions and solutions.

Skills

Call center experience

Technical troubleshooting

Customer service

Communication skills

Job description

The Technical Customer Service Representative (CSR) plays a vital role in supporting customers by addressing both technical and non-technical inquiries. As a valued member of a growing organization, you will work onsite in a dynamic, team-oriented environment, delivering high-quality support and solutions to customers across multiple communication channels. This full-time opportunity offers a chance to develop expertise in technical troubleshooting while working with a company recognized for its commitment to employee development and industry-leading practices. In this Technical Customer Service Representative (CSR) role, you will be responsible for managing inbound customer requests, collaborating with internal departments to resolve issues, and ensuring a seamless experience for every customer interaction. With a strong technical aptitude and a passion for customer satisfaction, you will become an essential point of contact for our clients, helping to maintain high standards of service and operational excellence. The position also provides access to comprehensive benefits, opportunities for career growth, and the experience of working in an inclusive, supportive workplace. As part of your daily responsibilities, you will receive, investigate, and resolve a variety of customer inquiries using multiple systems and resources. You will be empowered to elevate complex issues to tier 2 support, ensuring that customers receive timely and accurate solutions. Strong communication skills, professionalism, and the ability to thrive in a fast-paced environment are essential for success in this position.

Technical Customer Service Representative (CSR) - Summary

Serve as the primary point of contact for customer inquiries, providing technical and non-technical support. Work collaboratively within a team-focused environment to deliver exceptional customer service. Utilize technical aptitude to troubleshoot and resolve issues efficiently. Opportunity to develop professionally within a reputable organization known for its employee-focused culture.

Duties & Responsibilities

• Handle a high volume of inbound inquiries regarding products and services.
• Coordinate with internal departments to address and resolve customer needs.
• Escalate complex or unresolved issues to tier 2 support as appropriate.
• Investigate and resolve technical and non-technical issues reported by customers.
• Leverage computer systems to gather information, monitor calls, and track product status.
• Communicate with customers via phone, chat, and email, ensuring professionalism and clarity.
• Maintain comprehensive documentation of customer interactions and solutions provided.

Salary & Benefits

• Competitive compensation package aligned with industry standards.
• Comprehensive benefits, including medical, vision, dental, and life insurance.
• Employee Stock Ownership Program.
• Work in a close-knit, team-oriented culture that values your contributions.
• Access to an experienced Engagement Manager dedicated to your professional success.

Qualifications & Requirements

• Minimum 1 year of professional experience in a call center or customer service environment.
• At least 1 year of experience in troubleshooting, technical support, or help desk roles.
• Proven ability to handle customer requests via phone, chat, and email.
• Experience managing a high volume of inbound calls (60+ per day).
• Excellent verbal and written communication skills.
• Strong technical aptitude and problem-solving abilities.
• Professional demeanor and commitment to customer satisfaction.

Ideal Candidate Snapshot

• Thrives in a fast-paced, high-volume environment.
• Demonstrates adaptability, resourcefulness, and a willingness to learn.
• Brings a collaborative spirit and values teamwork.
• Possesses a high standard of professionalism and attention to detail.
• Is motivated by a culture of growth, recognition, and opportunity.

Other Relevant Information

Opportunity to join an industry-leading company with over 25 years of proven experience. Access to award-winning workplace programs and a supportive management team. Be part of a workplace recognized for its commitment to client and talent satisfaction. Working onsite in Suwanee, GA offers a chance to engage with a vibrant team and enjoy the benefits of a collaborative work environment.

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. The company is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement.