Onsite Customer Service Specialist — Growth & Benefits

Medium; Suwanee (GA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k) matching

Paid Vacation

Holidays

Employee Education Tuition Reimbursement Program

Job summary

Medium is seeking a Customer Service Specialist to work onsite in Suwanee, GA. This position involves serving as the primary contact for customer inquiries, ensuring satisfaction through effective communication, and resolving issues efficiently.

Key qualifications include a Bachelor’s degree, excellent interpersonal skills, and proficiency in Excel. The role offers benefits such as medical, dental, vision, 401(k) matching, and paid vacation.

Qualifications

• Must possess empathy, patience, and a positive attitude.
• Attention to detail and accuracy is essential.
• Strong interpersonal abilities are required.

Responsibilities

• Serve as the initial contact for customer inquiries.
• Identify and resolve customer concerns to ensure satisfaction.
• Assist with order processing and shipment tracking.
• Maintain accurate records of customer interactions.
• Collaborate with various departmental teams to resolve issues.

Skills

Customer service skills

Communication skills

Problem-solving skills

Excel skills

Ability to multi-task

Education

Bachelor’s degree or anticipated completion date

Tools

Computer systems

Job description

Medium is seeking a Customer Service Specialist to work onsite in Suwanee, GA. This position involves serving as the primary contact for customer inquiries, ensuring satisfaction through effective communication, and resolving issues efficiently.

Key qualifications include a Bachelor’s degree, excellent interpersonal skills, and proficiency in Excel. The role offers benefits such as medical, dental, vision, 401(k) matching, and paid vacation.