Onsite Customer Service Specialist - Growth & Impact

Medium; Duluth (GA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental, & Vision

401(k) matching

Paid Vacation

Holidays

Employee Education Tuition Reimbursement Program

Job summary

Medium is seeking a Customer Service Specialist to provide exceptional support and enhance customer satisfaction. This onsite role located in Suwanee, GA requires responding to inquiries, resolving issues, and assisting with order processing.

Ideal candidates hold a Bachelor's degree, possess strong communication skills, and demonstrate proficiency in Excel. Medium offers competitive benefits including medical, dental, 401(k) matching, and career growth opportunities.

Qualifications

• Proficiency in relevant computer systems and strong Excel skills.
• Ability to multi-task and handle high-pressure situations.
• Attention to detail and accuracy.

Responsibilities

• Serve as the initial point of contact for customer inquiries and issues.
• Identify and resolve customer concerns, ensuring satisfaction.
• Assist customers with order processing, shipment tracking, and returns.

Skills

Customer service skills

Communication skills

Problem-solving skills

Excel proficiency

Education

Bachelor’s degree or anticipated completion date

Job description

Medium is seeking a Customer Service Specialist to provide exceptional support and enhance customer satisfaction. This onsite role located in Suwanee, GA requires responding to inquiries, resolving issues, and assisting with order processing.

Ideal candidates hold a Bachelor's degree, possess strong communication skills, and demonstrate proficiency in Excel. Medium offers competitive benefits including medical, dental, 401(k) matching, and career growth opportunities.