Hybrid Sales Operations Specialist

Wolters Kluwer; Dover (DE); Hybrid; USD 48,000 - 81,000; Full time

Benefits offered by this job

Medical, Dental, Vision Plans

401(k)

FSA/HSA

Commuter Benefits

Tuition Assistance Plan

Vacation and Sick Time

Paid Parental Leave

Job summary

Wolters Kluwer in the United States is seeking a Sales Support Coordinator to optimize sales processes, improve data accuracy, and enhance customer interactions within our CRM environment. You will manage high-complexity orders, craft detailed quotes, and ensure data integrity across our systems.

We value collaboration, advanced Excel and PowerPoint skills, and the ability to work in a hybrid US office. Join a supportive team offering strong benefits and opportunities for professional growth.

Qualifications

• CRM expertise in using CRM systems for in-depth data management and analysis.
• Superior verbal and written communication for detailed and complex interactions.
• Unmatched accuracy in handling high-complexity orders and data management.
• High competency in addressing and resolving the most complex sales support challenges.
• Proficiency in managing and prioritizing a diverse range of tasks efficiently.
• Excel and PowerPoint for creating detailed analytics and presentations.

Responsibilities

• Manage and process high-complexity orders and advanced order management.
• Develop highly detailed and customized customer quotes.
• Ensure the integrity and accuracy of sales data in the CRM system.
• Resolve high-complexity customer inquiries and issues.
• Create comprehensive and insightful sales activity reports and dashboards.
• Collaborate with multiple departments to enhance sales processes.
• Oversee the management of extensive and detailed sales documentation.
• Provide expert-level administrative support and mentorship to junior sales associates.

Skills

CRM expertise

Communication

Detail oriented

Problem solving

Time management

MS Office

Team collaboration

Hybrid work

Tools

Excel

PowerPoint

Job description

Wolters Kluwer in the United States is seeking a Sales Support Coordinator to optimize sales processes, improve data accuracy, and enhance customer interactions within our CRM environment. You will manage high-complexity orders, craft detailed quotes, and ensure data integrity across our systems.

We value collaboration, advanced Excel and PowerPoint skills, and the ability to work in a hybrid US office. Join a supportive team offering strong benefits and opportunities for professional growth.