Customer Programs Admin Coordinator (Hybrid)

Wolters Kluwer International; United States; Hybrid; USD 34.000 - 57.000; Vollzeit

Zusammenfassung

Wolters Kluwer International is seeking a Customer Support Specialist to coordinate scheduling, documentation, and program support across health services. The role requires strong organization, meticulous record-keeping, and proactive communication with Account Managers, consultants, schools, and internal teams.

You will use Microsoft 365, Salesforce, and Monday.com to keep processes moving, manage inquiries, and support NCLEX event scheduling.

Qualifikationen

• High school diploma or equivalent required.
• Associate degree or administrative certification preferred.
• 1–3 years of administrative support or customer service experience.
• Proficiency with Microsoft 365 applications, including Outlook, Teams, Word, Excel, and PowerPoint.
• Experience with Salesforce, Monday.com, Zoom, or similar business applications preferred.
• Demonstrated ability to learn and work effectively with new technology platforms and business processes.

Aufgaben

• Coordinate scheduling and virtual meeting arrangements for consultation services.
• Respond to customer inquiries via webinar and service desks with timely assistance.
• Support Account Managers with user provisioning, invoicing, and program tasks.
• Coordinate NCLEX event scheduling and follow up with schools.
• Arrange in-office meetings or events as needed.
• Maintain accurate records, trackers, and documentation.

Kenntnisse

Organizational skills

Time management

Written communication

Verbal communication

Attention to detail

Customer service

Interpersonal skills

Multitasking

Problem-solving

Adaptability

Ausbildung

High school diploma or equivalent

Associate degree or administrative certification

Tools

Microsoft 365 (Outlook, Teams, Word, Excel, PowerPoint)

Salesforce

Monday.com

Zoom

Jobbeschreibung

Wolters Kluwer International is seeking a Customer Support Specialist to coordinate scheduling, documentation, and program support across health services. The role requires strong organization, meticulous record-keeping, and proactive communication with Account Managers, consultants, schools, and internal teams.

You will use Microsoft 365, Salesforce, and Monday.com to keep processes moving, manage inquiries, and support NCLEX event scheduling.