Associate Technical Support Engineer - Hybrid

US05 CompuGroup Medical, Inc.; Owings Mills (MD); Hybrid; USD 48,000 - 72,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401k with employer matching

Hybrid work options

Personal Time Off

Job summary

CompuGroup Medical in Owings Mills, MD, is seeking an Associate Technical Support Engineer to help customers with CGM proprietary products and to troubleshoot technical inquiries. You will handle calls, provide guidance, and ensure timely resolutions.

This role emphasizes customer focus, collaboration with QA and Development, and effective case management in a hybrid work setting. Candidates should have an Associate degree or 2 years in Call Center/Customer Support, strong attention to detail,

Qualifications

• Associates Degree or 2 years Call Center/Customer Support experience.
• Attention to detail and ability to work independently.
• Ability to handle confidential information.
• Excellent organizational and prioritization skills.
• Strong interpersonal and communication skills verbally and written.
• Ability to work in a fast-paced environment.
• Ability to multi-task and work efficiently.

Responsibilities

• Support customers using CGM proprietary products by answering calls for technical support.
• Respond to customer inquiries and monitor programs to ensure on-time, effective responses.
• Provide feedback to QA & Development teams to aid in improving product and processes.
• Manage multiple open cases and provide timely updates to internal and external customers.

Skills

Customer support

Communication

Multitasking

Detail oriented

Confidential handling

Fast-paced

Independence

Education

Associate degree

Job description

CompuGroup Medical in Owings Mills, MD, is seeking an Associate Technical Support Engineer to help customers with CGM proprietary products and to troubleshoot technical inquiries. You will handle calls, provide guidance, and ensure timely resolutions.

This role emphasizes customer focus, collaboration with QA and Development, and effective case management in a hybrid work setting. Candidates should have an Associate degree or 2 years in Call Center/Customer Support, strong attention to detail,