Technical Customer Support Specialist

Canadian Health Systems Inc.; Havre (MT); On-site; USD 36,000 - 48,000; Full time

Job summary

CHS Inc. is seeking a Technical Customer Support Representative to facilitate resolution of customer inquiries and disputes, including system access, account changes, invoicing and pricing questions.

This role supports the enterprise customer service team and may be placed in Havre, MT within the Minnesota business unit. You will work with internal teams to investigate inquiries, provide timely resolutions, and ensure compliance with safety and process standards while delivering excellent

Qualifications

• 1+ years of experience in Customer Service and Technical Support.
• High School diploma or GED required.

Responsibilities

• Onboarding & Customer Portal Support: Initiate new customer set up and portal access; monitor setup and address delays to ensure safety and compliance; initiate account changes (bank, address) as needed; provide customer information on how to do business with CHS and use digital tools.
• Contracting & Order Support: Provide posted bids and price sheet quotes; ensure contract policy is followed; gather signatures; follow up on unfulfilled contracts; support product delivery, order fulfillment, amendments and billing questions.
• Billing & Grain Payment Inquiries: Handle inquiries related to settlements, prepay balances, invoices and payments; reprint documents on request; explain how to apply payments.
• Disputes & General Support: Handle all types of disputes including deliveries, invoices, pricing discrepancies and quality; provide location wait times and hours; assist with 1099 and patronage inquiries.
• Contract Administration: Review contract details; execute contracts and amendments; electronic document management; distribute reports; monitor performance and status for compliance.

Skills

Customer service

Technical support

Communication

MS Word

Excel

PowerPoint

Spanish (preferred)

Education

High School diploma or GED

Tools

MS Word

Excel

PowerPoint

Job description

CHS Inc. is seeking a Technical Customer Support Representative to facilitate resolution of customer inquiries and disputes, including system access, account changes, invoicing and pricing questions.

This role supports the enterprise customer service team and may be placed in Havre, MT within the Minnesota business unit. You will work with internal teams to investigate inquiries, provide timely resolutions, and ensure compliance with safety and process standards while delivering excellent