Technical Customer Support Specialist — On-Site, Agriculture

CHS, Inc.; Colorado; On-site; USD 63,928,000 - 102,210,000; Full time

Job summary

CHS Inc. in Yuma, CO is seeking a Technical Customer Support Representative to join the enterprise customer service team. The role focuses on resolving customer inquiries, handling system access, and guiding account changes and billing questions on-site in Colorado.

The position collaborates across teams to manage contracts, pricing, payments, and disputes with a strong emphasis on data accuracy and service quality.

Qualifications

• 1+ year of experience in customer service and technical support.
• High School diploma or GED.

Responsibilities

• Onboarding & portal support: set up new customers and portal access; monitor progress and address delays; manage changes (bank acct, address).
• Contracting & order support: provide bids and quotes; ensure policy adherence; gather signatures; support product delivery and billing.
• Billing & grain payment inquiries: handle payments, invoices, and balance inquiries; reprint documents on request.
• Disputes & general support: handle disputes (delivery issues, invoices, pricing); provide location wait times and payment guidance.
• Contract administration: review contracts for accuracy; execute amendments; manage electronic documents; generate reports.
• Other duties as needed.

Skills

Customer service

Technical support

MS Word

Excel

PowerPoint

Education

High School diploma or GED

Tools

MS Word

Excel

PowerPoint

Job description

CHS Inc. in Yuma, CO is seeking a Technical Customer Support Representative to join the enterprise customer service team. The role focuses on resolving customer inquiries, handling system access, and guiding account changes and billing questions on-site in Colorado.

The position collaborates across teams to manage contracts, pricing, payments, and disputes with a strong emphasis on data accuracy and service quality.