Senior Customer Support Lead - Energy Team

South Dakota Ag Connection; Sioux Falls, Northern (SD, KY); Hybrid; USD 38,000 - 50,000; Full time

Benefits offered by this job

401(k)

Pension

Profit sharing

Paid time off

Health/Dental/Vision insurance

Job summary

CHS Inc. seeks a Lead Customer Support Representative to join its Energy team in Sioux Falls. You will handle diverse customer inquiries by phone, email, and text, assist with scheduling deliveries, and help resolve billing discrepancies while guiding junior staff. A strong customer focus and teamwork are essential.

The role emphasizes reliable communication, problem solving, and the ability to thrive in a fast-paced environment with possible extended hours. Competitive benefits apply.

Qualifications

• 2+ years of experience in Customer Service and Support.
• High School diploma or GED.
• Proficient with MS Word, Excel, and PowerPoint.

Responsibilities

• Under general supervision, handles a variety of customer service inquiries and problems received by telephone, fax, email, text or other web/internet media.
• Assist in scheduling product delivery.
• Resolve problems and discrepancies regarding product and service billing.
• Provide work leadership to lower level customer service staff.
• Other duties and responsibilities as needed or assigned.

Skills

Customer service experience

Strong written and verbalcommunication

MS Word

Excel

PowerPoint

Basic accounting practices

Education

High School diploma or GED

Tools

MS Word

Excel

PowerPoint

Job description

CHS Inc. seeks a Lead Customer Support Representative to join its Energy team in Sioux Falls. You will handle diverse customer inquiries by phone, email, and text, assist with scheduling deliveries, and help resolve billing discrepancies while guiding junior staff. A strong customer focus and teamwork are essential.

The role emphasizes reliable communication, problem solving, and the ability to thrive in a fast-paced environment with possible extended hours. Competitive benefits apply.