Remote Tech Support Specialist

The Helmsman Group LLC

Louisiana (MO)

Remote

USD 34,000 - 60,000

Full time

3 days ago

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Job summary

The Helmsman Group LLC is seeking a Customer Service Representative – Technical Support to deliver high-quality technical assistance across products, apps, devices, and accounts. You will combine strong customer service with practical troubleshooting, document interactions, and ensure timely resolution of issues.

Responsibilities include multi-channel support, diagnosing issues, guiding users through steps, and escalating complex problems.

Qualifications

High school diploma or equivalent required.
Associate degree or technical certification in IT or related field preferred.
1–3 years in technical support or related role.
Basic understanding of computers, OS, software apps, and networking.
Strong troubleshooting, communication, and customer service skills.
Ability to explain technical info to non-technical customers.

Responsibilities

Respond to customer technical support inquiries via phone, email, chat, and other channels.
Diagnose and troubleshoot hardware, software, connectivity, and account issues.
Guide customers through step-by-step troubleshooting with clear language.
Create, update, and manage support tickets and cases.
Escalate complex issues to Level 2/3 support when needed.
Provide status updates and follow-ups to customers.
Maintain knowledge of supported products and procedures.
Document issues, steps, and resolutions accurately.