Lead Customer Support Representative

South Dakota Ag Connection; Sioux Falls, Northern (SD, KY); Hybrid; USD 38,000 - 50,000; Full time

Benefits offered by this job

401(k)

Pension

Profit sharing

Paid time off

Health/Dental/Vision insurance

Job summary

CHS Inc. seeks a Lead Customer Support Representative to join its Energy team in Sioux Falls. You will handle diverse customer inquiries by phone, email, and text, assist with scheduling deliveries, and help resolve billing discrepancies while guiding junior staff. A strong customer focus and teamwork are essential.

The role emphasizes reliable communication, problem solving, and the ability to thrive in a fast-paced environment with possible extended hours. Competitive benefits apply.

Qualifications

• 2+ years of experience in Customer Service and Support.
• High School diploma or GED.
• Proficient with MS Word, Excel, and PowerPoint.

Responsibilities

• Under general supervision, handles a variety of customer service inquiries and problems received by telephone, fax, email, text or other web/internet media.
• Assist in scheduling product delivery.
• Resolve problems and discrepancies regarding product and service billing.
• Provide work leadership to lower level customer service staff.
• Other duties and responsibilities as needed or assigned.

Skills

Customer service experience

Strong written and verbalcommunication

MS Word

Excel

PowerPoint

Basic accounting practices

Education

High School diploma or GED

Tools

MS Word

Excel

PowerPoint

Job description

# Lead Customer Support RepresentativeBack to search resultsApply to this positionFollow CompanyMore Jobs from CHS In...Send to FriendCHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world. We serve agriculture customers and consumers across the United States and around the world. Most of our employees are in the United States, but today we have employees in 19 countries. At CHS, we are creating connections to empower agriculture. **Summary** CHS is seeking an experienced **Customer Service Representative** to join our Energy team. We're looking for a motivated individual who thrives in a fast-paced environment, is passionate about delivering exceptional customer service, and enjoys helping others succeed. In this role, you'll play a key part in supporting daily operations, building strong customer relationships, and assisting with the training of team members. If you're organized, dependable, and ready to make an impact, we'd love to have you on our team. Apply today! **Responsibilities** * Under general supervision, handles a variety of customer service inquiries and problems received by telephone, fax, email, text or other web/internet media.* Perform activities within product service, repair, consumer relations, warranty claims and similar areas.* Assist in scheduling product delivery.* Resolve problems escalated through lower staff levels.* Resolves problems and discrepancies regarding product and service billing.* Provide work leadership to lower level customer service staff.* Other duties and responsibilities as needed or assigned. **Minimum Qualifications (required)** * 2+ years of experience in Customer Service and Support* High School diploma or GED **Additional Qualifications** * Proficient with MS Word, Excel, and PowerPoint* Strong written and verbal communication skills* Working knowledge of basic accounting practices* Ability to work extended hours to meet business demands* Pre-employment screening is based on the job requirements and industry guidelines and may or may not be required for the position. If required, selected candidates must pass pre-employment screenings to include all or a combination of drug, criminal, motor vehicle check, physical requirements and FMSCA Clearinghouse. **Physical Requirements** * Ability to sit, stand, bend, walk and talk CHS offers a competitive total rewards package. Compensation includes base wage and, depending upon position, may include other earnings such as bonus, incentives and commissions. Actual pay offered will vary based on multiple factors which may include, without limitation, experience, education, training, specialized skills and certifications, minimum wage/salary requirements under local law. Benefits include medical, dental, vision, wellness programs, life insurance, health and dependent care spending accounts, paid time off, 401(k), pension, profit sharing, short- and long-term disability, tuition reimbursement and adoption assistance, subject to the eligibility requirements for each benefit plan. CHS is an Equal Opportunity Employer/Veterans/Disability. Please note that any communication from a CHS recruiter would be sent using a chsinc.com email address. In addition, a CHS recruiter will not ask for confidential information over the phone or in an email, or request money from a candidate involved in an offer process. If you have questions regarding an employment opportunity, please reach out to [e-mail] ; to verify that the communication is from CHS.To apply please click on APPLY TO THIS POSITIONApply to this position