Technical Customer Support & Orders Specialist

A & N CORPORATION; Williston (FL); On-site; USD 32,000 - 46,000; Full time

Job summary

ANCORP is seeking a Customer Service Associate to deliver exceptional support to customers. You will process orders, provide product information, and manage quotes and payments while maintaining a high standard of accuracy and customer satisfaction.

In this fast-paced role, you will work closely with the ERP system, assist with RMA processing, and collaborate with the Applications Engineer on complex quotes. Strong English and MS Office skills are essential.

Qualifications

• Must have strong knowledge of the English language.
• Knowledge of technical drawings is highly preferred.
• Able to read and write fluently in English.
• Proficient in Microsoft Office applications.

Responsibilities

• Retrieve orders from web, fax and email and process within same day.
• Enter orders in the ERP system accurately and timely.
• Provide customers with product information, pricing, specs and shipping dates.
• Confirm orders to customers within the same day.
• Enter customer payment information and process credit cards.
• Provide order status updates to customers.
• Prepare quotes for standard products and follow up on quotes.
• Upsell and cross-sell products; refer complex quotes to Applications Engineer.
• Set up new customers in the ERP system and process RMAs as needed.
• Attend daily status and bookings meetings; run daily sales/bookings reports for management.
• Address customer concerns or complaints and follow up on resolutions.
• Answer phones within 3 rings and maintain professional communication.

Skills

Customer service

Data entry

Microsoft Office

English proficiency

Multitasking

Communication skills

Time management

Problem solving

Attention to detail

Teamwork

Education

High school diploma or equivalent

Tools

ERP system

Job description

ANCORP is seeking a Customer Service Associate to deliver exceptional support to customers. You will process orders, provide product information, and manage quotes and payments while maintaining a high standard of accuracy and customer satisfaction.

In this fast-paced role, you will work closely with the ERP system, assist with RMA processing, and collaborate with the Applications Engineer on complex quotes. Strong English and MS Office skills are essential.