Customer Success Specialist - 175522

Zachary Piper Solutions; Raleigh (NC); Hybrid; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health benefits

Vision & Dental benefits

PTO & Holidays

Job summary

Piper Companies in Raleigh-Durham, NC is seeking a Customer Success Specialist to support a growing technology client. The role is hybrid with one day onsite in RTP.

You will guide onboarding, migrations, and ongoing support, resolving networking and virtualization issues. Strong communication is essential to explain concepts to technical and non-technical stakeholders.

Prior experience in customer-facing technical roles and CCNA knowledge are valued.

Qualifications

• 2+ years of experience in customer-facing technical roles (Customer Success/Support/TA).
• Strong understanding of networking concepts and virtualization.
• Experience guiding onboarding, migrations, or implementations.

Responsibilities

• Be primary contact for customers, assisting with onboarding and product adoption.
• Guide customers through migrations and implementation activities for smooth UX.
• Investigate and resolve issues related to networking, virtualization, and platform functionality.
• Collaborate with engineering, support, and operations to resolve issues and improve satisfaction.
• Monitor accounts, provide best-practice recommendations, andIdentify opportunities to improve product usage.

Skills

Customer success

Technical support

Networking concepts

CCNA knowledge

Onboarding & migrations

Communication

Tools

VMware

Hyper-V

Job description

Piper Companies is seeking a Customer Success Specialist to support a growing client in the technology industry in the Raleigh-Durham (RTP), NC area. The Customer Success Specialist role requires working in a hybrid capacity with one day per week onsite. The Customer Success Specialist role is ideal for a technical professional with experience supporting customers through onboarding, migrations, and troubleshooting while possessing a strong networking and virtualization foundation.

Responsibilities of the Customer Success Specialist include:

• Serve as a primary point of contact for customers, assisting with technical onboarding, product adoption, and ongoing support initiatives.
• Guide customers through system migrations and implementation activities while ensuring a smooth user experience.
• Investigate and resolve technical issues related to networking, virtualization environments, and platform functionality.
• Collaborate with internal engineering, support, and operations teams to drive issue resolution and customer satisfaction.
• Proactively monitor customer accounts, provide best-practice recommendations, and identify opportunities to improve product utilization.

Requirements of the Customer Success Specialist include:

• 2+ years of experience in Customer Success, Technical Support, Technical Account Management, or a similar customer-facing technical role.
• Strong understanding of virtual machines (VMs), virtualization technologies, and networking concepts.
• CCNA-level networking knowledge, including TCP/IP, routing, switching, and troubleshooting fundamentals.
• Experience supporting customers through technical issues, software implementations, migrations, or onboarding processes.
• Excellent communication skills with the ability to explain technical concepts to both technical and non-technical stakeholders.

Compensation for the Customer Success Specialist include:

• $25 - $30 per hour Full Comprehensive Benefits: Health, Vision, Dental, PTO, Paid Holiday and Sick Leave if Required by Law.
• Hybrid work flexibility with one day per week onsite in RTP, NC.
• This job opens for applications on 10/2/2026. Applications for this job will be accepted for at least 30 days from the posting date.

Keywords: Customer Success Specialist, Technical Support, Customer Success, Technical Account Manager, Networking, CCNA, Virtualization, VMware, Hyper-V, VMs, Customer Onboarding, Migrations, SaaS, Technical Troubleshooting, RTP, Raleigh, Durham, North Carolina

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