Customer Success Specialist - 175522

Piper Companies; Raleigh (NC); Hybrid; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health benefits

Vision benefits

Dental benefits

PTO

Holidays & Sick Leave

Job summary

Piper Companies in the Raleigh-Durham area is seeking a Customer Success Specialist to support a growing technology client. The role combines onboarding, migrations, and troubleshooting with a strong networking and virtualization foundation, in a hybrid setup with one day on-site.

The specialist serves as the primary contact for customers, guides migrations, resolves networking and virtualization issues, and collaborates with engineering and support teams to ensure smooth adoption and

Qualifications

• 2+ years in Customer Success, Technical Support, Technical Account Management, or similar
• Strong understanding of virtual machines and virtualization technologies
• CCNA-level networking knowledge: TCP/IP, routing, switching, troubleshooting
• Experience guiding customers through onboarding, migrations, or implementations
• Excellent communication to explain technical concepts to varied stakeholders

Responsibilities

• Serve as primary point of contact for customers, assisting with onboarding and ongoing support
• Guide customers through system migrations and implementation activities
• Investigate and resolve issues related to networking, virtualization, and platform functionality
• Collaborate with engineering, support, and operations teams to drive resolution
• Proactively monitor accounts, provide best-practice recommendations, and optimize product use

Skills

VMs

Virtualization

Networking concepts

CCNA knowledge

Technical support

Education

CCNA certification

Tools

VMware

Hyper-V

Job description

Piper Companies is seeking a Customer Success Specialist to support a growing client in the technology industry in the Raleigh-Durham (RTP), NC area. The Customer Success Specialist role requires working in a hybrid capacity with one day per week onsite. The Customer Success Specialist role is ideal for a technical professional with experience supporting customers through onboarding, migrations, and troubleshooting while possessing a strong networking and virtualization foundation.

Responsibilities of the Customer Success Specialist include:

• Serve as a primary point of contact for customers, assisting with technical onboarding, product adoption, and ongoing support initiatives.
• Guide customers through system migrations and implementation activities while ensuring a smooth user experience.
• Investigate and resolve technical issues related to networking, virtualization environments, and platform functionality.
• Collaborate with internal engineering, support, and operations teams to drive issue resolution and customer satisfaction.
• Proactively monitor customer accounts, provide best-practice recommendations, and identify opportunities to improve product utilization.

Requirements of the Customer Success Specialist include:

• 2+ years of experience in Customer Success, Technical Support, Technical Account Management, or a similar customer-facing technical role.
• Strong understanding of virtual machines (VMs), virtualization technologies, and networking concepts.
• CCNA-level networking knowledge, including TCP/IP, routing, switching, and troubleshooting fundamentals.
• Experience supporting customers through technical issues, software implementations, migrations, or onboarding processes.
• Excellent communication skills with the ability to explain technical concepts to both technical and non-technical stakeholders.

Compensation for the Customer Success Specialist include:

• $25 - $30 per hour Full Comprehensive Benefits: Health, Vision, Dental, PTO, Paid Holiday and Sick Leave if Required by Law.
• Hybrid work flexibility with one day per week onsite in RTP, NC.
• This job opens for applications on 10/2/2026. Applications for this job will be accepted for at least 30 days from the posting date.

Keywords: Customer Success Specialist, Technical Support, Customer Success, Technical Account Manager, Networking, CCNA, Virtualization, VMware, Hyper-V, VMs, Customer Onboarding, Migrations, SaaS, Technical Troubleshooting, RTP, Raleigh, Durham, North Carolina

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