Technical Customer Success Manager — Retention & Growth

Breakout Tools; San Francisco (CA); Remote; USD 120,000 - 180,000; Full time

Job summary

A leading software company is looking for a Customer Success Manager to manage 30-60 paying customers. This role requires a customer-obsessed individual who can build relationships and ensure customer retention. Candidates should have a strong technical understanding of PostHog’s products and be able to proactively address customer needs. The position offers a base salary and bonuses for achieving retention targets, located in San Francisco, California.

Qualifications

• Strong customer focus to assist users effectively.
• Ability to understand PostHog’s products deeply.
• Experience managing customer relationships.

Responsibilities

• Engage with 30-60 paying customers to ensure retention.
• Build relationships to understand key customer needs.
• Monitor product usage and resolve issues proactively.

Skills

Customer focus

Technical understanding of products

Relationship building

Job description

A leading software company is looking for a Customer Success Manager to manage 30-60 paying customers. This role requires a customer-obsessed individual who can build relationships and ensure customer retention. Candidates should have a strong technical understanding of PostHog’s products and be able to proactively address customer needs. The position offers a base salary and bonuses for achieving retention targets, located in San Francisco, California.