Technical CSM for High-Value Accounts

Visa Hunt; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

PostHog is recruiting a Customer Success Manager in the United States to own relationships with 25–40 paying customers across $20k–$100k+ ARR. You’ll manage technical and commercial aspects, ensuring renewal and expansion while maintaining excellent customer health.

You’ll be the face of PostHog for an increasingly large client base, handling onboarding, guidance, and value realization. This role includes a base salary plus a bonus, with OTE structure and remote-friendly setup.

Qualifications

• Technically capable: troubleshoot issues and advise on configuration across PostHog products.
• Understand product teams work and how they ship features to solve real problems.
• Strong customer focus and blockers removal to ensure users use PostHog effectively.
• Around 40 customers; you can't treat them all the same and you won't try to.

Responsibilities

• Building relationships with your users; know key people at each company and be their main contact.
• Owning their feedback and ensuring it reaches the wider PostHog team.
• Investigating technical issues; often solving them yourself rather than escalating to support.
• Being super responsive to Slack messages, support tickets, and emails.
• Being their favorite ever Customer Success person to work with!

Skills

Tech savvy

Product team collaboration

Customer focus

Account management

Pre-sales experience

Developer tools experience

Job description

PostHog is recruiting a Customer Success Manager in the United States to own relationships with 25–40 paying customers across $20k–$100k+ ARR. You’ll manage technical and commercial aspects, ensuring renewal and expansion while maintaining excellent customer health.

You’ll be the face of PostHog for an increasingly large client base, handling onboarding, guidance, and value realization. This role includes a base salary plus a bonus, with OTE structure and remote-friendly setup.