Technical CSM, Americas: Drive Retention & Growth

PostHog; United States; On-site; USD 70,000 - 90,000; Full time

Job summary

PostHog is seeking a Customer Success professional to engage with our key customers, ensuring their retention and growth. You'll work with 25-40 customers, troubleshooting issues and building relationships to enhance their experience with our product.

The role demands strong technical capabilities along with exceptional customer relationship skills, as you'll handle both the technical side and human connections. Your actions will prioritize customer satisfaction, making you'll be their primary point of contact.

Qualifications

• Experience with developer tools or product analytics is a plus.
• Comfortable with technical issues and code.
• Able to manage around 40 customers effectively.

Responsibilities

• Engage with customers to ensure retention and growth.
• Own customer feedback and escalate issues.
• Investigate technical problems and solve them directly.
• Be responsive to user communications and queries.

Skills

Technical troubleshooting

Building customer relationships

Understanding product teams

Strong customer focus

Job description

PostHog is seeking a Customer Success professional to engage with our key customers, ensuring their retention and growth. You'll work with 25-40 customers, troubleshooting issues and building relationships to enhance their experience with our product.

The role demands strong technical capabilities along with exceptional customer relationship skills, as you'll handle both the technical side and human connections. Your actions will prioritize customer satisfaction, making you'll be their primary point of contact.