Technical Customer Success Manager (Remote)

Freddie Mac; Santa Clara (CA); Remote; USD 70,000 - 110,000; Full time

Job summary

An innovative startup in the cybersecurity sector is seeking a dynamic individual to join their customer success team. This role offers the unique opportunity to work remotely from anywhere in the U.S. and be part of a collaborative environment focused on customer satisfaction. You will guide clients through onboarding, maintain strong partnerships, and deliver business reviews to enhance their experience with the platform. If you are passionate about customer success and thrive in a fast-paced setting, this is the perfect opportunity to make a significant impact in the cybersecurity industry.

Qualifications

• 5+ years in customer-facing roles with a strong understanding of security concepts.
• Experience in B2B SaaS organizations is a must.

Responsibilities

• Guide customers through onboarding and provide continuous support.
• Develop partnerships with customer stakeholders and channel partners.

Skills

Customer Success

Account Management

Strategic Consulting

Technical Knowledge of Switches and Routers

Communication Skills

Education

5+ Years in Customer-Facing Role

Experience in B2B SaaS

Tools

Customer Success Management Tools

Customer Relationship Management Tools

Job description

Employer Industry: Cybersecurity Solutions

Why consider this job opportunity:
- Unique opportunity to join a fast-growing startup in the cybersecurity sector
- Work remotely from anywhere in the U.S.
- Opportunity for career advancement and growth within the organization
- Collaborative and innovative work environment focused on customer success
- Chance to make a significant impact on client satisfaction and the overall success of the organization

What to Expect (Job Responsibilities):
- Guide customers through the onboarding process and provide continuous support throughout their subscription
- Develop and maintain strong partnerships with customer stakeholders and channel partners
- Identify customer risks and collaborate with internal teams to address concerns
- Deliver quarterly business reviews to clients to enhance their use of the Ordr platform
- Track and report on customer health, project status, and progress

What is Required (Qualifications):
- 5+ years of experience in a customer-facing role such as customer success, account management, or strategic consulting
- Experience in a B2B SaaS organization with a strong understanding of security concepts
- Strong technical knowledge of switches, routers, and related technologies (CCNA preferred)
- Familiarity with Linux, VMWare ESXi, firewalls, and cybersecurity fundamentals
- Excellent communication and interpersonal skills, with the ability to convey technical information to non-technical audiences

How to Stand Out (Preferred Qualifications):
- Experience with Customer Success Management (CSM) and Customer Relationship Management (CRM) tools
- Knowledge of 802.1x/NAC and vulnerability management
- Strong empathy for customers and a passion for ensuring their success
- Ability to maintain composure and professionalism under pressure

#Cybersecurity #CustomerSuccess #RemoteWork #StartupOpportunity #CareerGrowth

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