Ecosystem Success Manager

P2P; San Francisco (CA); Remote; USD 80,000 - 120,000; Full time

Job summary

An innovative firm in the blockchain space is seeking an enthusiastic Ecosystem Manager to enhance partnerships and drive market expansion. This role involves building relationships with ecosystem partners, guiding them through onboarding, and ensuring their success. You'll collaborate with internal teams to create engaging content and monitor project health through analytics. If you're passionate about customer success and have a background in crypto, this opportunity offers a dynamic environment where your contributions will directly impact growth and engagement within a cutting-edge ecosystem.

Benefits

Competitive salaries

Equity package for early employees

Remote work options

Comprehensive medical benefits

Dental benefits

Vision benefits

Qualifications

• 3-5 years in customer success or account management, preferably in crypto.
• Proven ability to build positive relationships and drive customer success.

Responsibilities

• Serve as the main contact for ecosystem projects, fostering strong relationships.
• Guide new projects through onboarding and ensure their success on Plume.

Skills

Customer Success

Account Management

Communication Skills

Problem-Solving Skills

Analytical Skills

Crypto Knowledge

Job description

???? About Plume
Plume is the first fully-integrated and modular blockchain optimized for real-world assets (RWAs). We’ve built an EVM-compatible blockchain that’s fast, efficient, and cost-effective, along with an onboarding platform that allows asset issuers to deploy RWAs onchain. Our network includes:

• 180+ RWA companies building dapps and tokenizing assets on Plume’s testnet, including collectibles, real estate, equities, and private credit.

• 50+ technology partners collaborating with Plume and offering specialized services to our ecosystem.

• Our team comprises 20+ professionals from crypto, finance, and tech sectors, with backgrounds from:

  • Crypto: Coinbase, dYdX, LayerZero, Binance, Galaxy Digital, Kraken

  • Finance/Tech: JP Morgan, Robinhood, Google, Coupa, Affirm

• Supported by investors including:

  • Haun Ventures, Galaxy Digital, Superscrypt, SV Angel, A Capital, Portal Ventures, among others.

???? You are:

An enthusiastic Ecosystem Manager with excellent communication skills, eager to learn and contribute in various ways. You will work closely with our Business Development team, gaining experience in relationship-building, market expansion, and partnership growth. Your role involves identifying new opportunities, expanding our partner network, and aiding initiatives that contribute to Plume's success.

???? Overall Responsibilities

• Customer Relationship Management: Serve as the main contact for a portfolio of ecosystem projects, fostering strong relationships and ensuring their success on Plume.

• Onboarding and Training: Guide new ecosystem projects through onboarding, helping them understand Plume’s ecosystem, features, and best practices to maximize their engagement.

• Account Health Monitoring: Regularly assess the health of ecosystem projects through analytics and direct communication, aligning efforts with their business goals.

• Drive Business Results: Work with internal teams (Marketing, Engineering, Sales) to address technical, product, or co-marketing opportunities that benefit the ecosystem.

• Customer Education and Engagement: Create educational content, host webinars, and conduct training to ensure ecosystem projects are well-informed and fully utilizing Plume’s ecosystem.

• Documentation and Reporting: Keep detailed records of interactions, issues, and feedback in the CRM system.

???? Within 1 month, you should expect to…

• Gain familiarity with our brand, ecosystem, and marketing strategies.

• Start building relationships with ecosystem partners and understand their marketing needs.

• Collaborate with marketing and product teams on initial campaigns.

???? Within 3 months, you should expect to…

• Develop a thorough understanding of our marketing strategies.

• Be fully integrated into marketing processes and lead key initiatives.

• Drive engagement and growth within the Plume ecosystem.

???? Qualifications

• Experience: 3-5 years in customer success, account management, or client services, preferably in crypto.

• Customer-Centric Mindset: Passion for customer success and proven ability to build positive relationships.

• Crypto Native: Experience in crypto or active participation in crypto communities on platforms like Discord and Telegram.

• Problem-Solving Skills: Ability to resolve complex customer issues and act as a trusted advisor.

• Analytical Skills: Proficiency in using data to monitor customer health and identify opportunities.

• Communication Skills: Excellent verbal and written skills for engaging with customers at all levels.

• Proactive and Organized: Ability to manage multiple accounts and proactively drive success initiatives.

???? What to expect from Plume

• Competitive salaries aligned with top startups.

• Early employees receive a competitive equity package.

• Remote work with optional in-office presence in NYC.

• Comprehensive medical, dental, and vision benefits for US-based employees.