Customer Success Manager

Flextronics International USA, Inc in; San Jose (CA); Remote; USD 97,000 - 135,000; Full time

Job summary

An established industry player is seeking a Customer Success Manager to enhance customer onboarding and project management. In this pivotal role, you'll conduct financial analyses, provide business intelligence support, and maintain strong customer relationships. Your expertise will drive strategic plans and ensure customer satisfaction while optimizing costs. This position offers a full range of benefits, including medical, dental, and vision plans, along with a competitive salary. Join a team dedicated to delivering exceptional service and making a significant impact in the critical power portfolio.

Benefits

Medical, Dental, and Vision Plans

Life Insurance

Short-term and Long-term Disability

Matching 401(k) Contributions

Vacation and Paid Sick Time

Tuition Reimbursement

Qualifications

• 7+ years of sales experience with a focus on customer success.
• Strong analytical skills for financial analysis and business intelligence.

Responsibilities

• Conduct financial analyses to identify cost optimization opportunities.
• Maintain customer relationships and implement strategic plans.

Skills

Sales Experience

Communication Skills

Financial Analysis

Customer Relationship Management

Education

Bachelor's Degree

Job description

Customer Success Manager (Project Management)

Job Summary

To support our extraordinary teams who build great products and contribute to our growth, we're looking to add a Customer Success Manager.

Reporting to the VP, Product Line Strategy & Business Development, the Customer Success Manager is responsible for customer onboarding of strategic accounts, business intelligence reporting—including quote versus actual analysis and invoicing alignment—and active customer project updates for the critical power portfolio.

What a typical day looks like:

1. Quote vs Actuals Analysis: Conduct financial analyses comparing quoted prices with actual costs to identify discrepancies and opportunities for cost optimization, balancing profitability with customer satisfaction through transparency in pricing.
2. Business Intelligence Support: Provide data-driven insights by product and customer to contribute to project success and identify value-added opportunities.
3. Customer Relationship Management: Achieve customer service objectives by contributing to strategic plans and reviews, preparing action plans, implementing standards, resolving problems, conducting audits, analyzing trends, and recommending system improvements.
4. Customer Success Requirements: Maintain contact with customers, visit operational environments, conduct surveys, form focus groups, benchmark best practices, and analyze information to determine customer success needs.
5. Additional Responsibilities: Complete related results to support information systems and organizational missions as needed.

Experience and Qualifications

• Typically requires a Bachelor's degree or equivalent experience in a related field.
• Minimum of 7 years of sales experience.
• Strong communication skills.

Benefits

• Full range of medical, dental, and vision plans.
• Life Insurance.
• Short-term and Long-term Disability.
• Matching 401(k) Contributions.
• Vacation and Paid Sick Time.
• Tuition Reimbursement.

Additional Details

Pay Range (Applicable to US Remote): $97,700.00 USD - $134,300.00 USD annually. Due to this role being remote, the actual pay range will vary depending on the candidate's geographical location.

Job Category: Operations

Relocation: Eligible for domestic and international relocation.

Is Sponsorship Available? No.