Enterprise Customer Success Manager

Canonical; San Francisco (CA); Remote; USD 90,000 - 140,000; Full time

Job summary

An innovative company is seeking a dynamic Enterprise Customer Success Manager to lead client relationships and enhance product adoption. This role involves onboarding new customers, managing complex projects, and advocating for client needs. With a focus on collaboration across teams, you will drive customer loyalty and satisfaction while identifying growth opportunities. Join a remote-first organization that values diversity and excellence, and be part of a team that is shaping the future of open source software in the enterprise market. If you are passionate about technology and customer success, this opportunity is for you!

Benefits

Distributed work environment

Learning budget

Annual reviews

Recognition rewards

Paid leave

Parental leave

Wellness programs

Travel opportunities

Qualifications

• 5+ years of IT experience with Linux OS and cloud technologies.
• Strong presentation skills and project management experience.
• Ability to improve internal processes and manage projects.

Responsibilities

• Onboard new customers and introduce products like Ubuntu Pro and Kubernetes.
• Manage customer portfolios and identify growth opportunities.
• Conduct regular customer reviews and coordinate resolutions.

Skills

Linux OS

Data Applications

Cloud

Networking

Security

Project Management

Agile Methodologies

Presentation Skills

Cross-Departmental Interaction

Spanish

Portuguese

Tools

Salesforce

Jira

CRMs

Job description

Join to apply for the Enterprise Customer Success Manager role at Canonical.

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include top public cloud and silicon providers, and industry leaders across sectors. The company is founder-led, profitable, and growing, with a remote-first culture involving teams in over 75 countries.

Role Overview: Customer success is a strategic department at Canonical, focused on reducing risk and churn, facilitating product adoption, and supporting expansion within existing accounts. Customer Success Managers (CSMs) develop trust with customers, understand their objectives, and align expectations to enhance loyalty and satisfaction. They also identify growth opportunities and collaborate across teams to deliver value.

Responsibilities:

• Onboard new customers and introduce products like Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, and data applications.
• Coordinate complex projects with developers, IT managers, and decision-makers.
• Develop engagement plans in collaboration with Sales, Engineering, and Support teams.
• Manage customer portfolios, identify growth opportunities, and mitigate renewal risks.
• Conduct regular customer and business reviews, prioritize blockers, and coordinate resolutions.
• Advocate for customers internally and influence product roadmaps and documentation.
• Support customers through reactive ticket handling.
• Create targeted campaigns via digital touchpoints.

Requirements:

• Minimum 5 years of IT-related experience, with exposure to Linux OS, data applications, storage, cloud, networking, security, migration, or IoT.
• Excellent presentation skills and ability to discuss complex software.
• Experience improving internal processes and managing timely project delivery.
• Strong team player with cross-departmental interaction skills.
• Knowledge of agile methodologies.
• Proficiency in English; Spanish and Portuguese skills are a plus.

Preferred Skills: Experience with Salesforce, Jira, and CRMs.

Benefits: Distributed work environment, learning budget, annual reviews, recognition rewards, paid leave, parental leave, wellness programs, travel opportunities, and more.

Location: Remote.

About Canonical: Canonical pioneers in open source, publishing Ubuntu, a key platform for AI, IoT, and cloud. We value excellence, diversity, and innovation, with a global, remote workforce since 2004.

Equal Opportunity: We promote a workplace free from discrimination, valuing diverse backgrounds and perspectives.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Software Development