Enterprise Customer Success Manager

Canonical; San Jose (CA); Remote; USD 80,000 - 120,000; Full time

Job summary

An innovative company seeks a passionate Enterprise Customer Success Manager to enhance customer loyalty and drive product adoption. This role involves onboarding clients, managing complex projects, and advocating for customer needs while collaborating with cross-functional teams. The ideal candidate will have extensive IT experience, particularly with Linux and cloud technologies, and possess excellent presentation skills. Join a forward-thinking organization that values diversity and offers a competitive compensation package, flexible remote work, and opportunities for personal and professional growth.

Benefits

Competitive Global Compensation

Annual Reviews

Bonuses

Benefits

Learning Budget

Travel Opportunities

Wellness Programs

Qualifications

• 5+ years of IT experience with Linux and cloud technologies.
• Strong presentation skills and experience in project delivery.

Responsibilities

• Onboard new customers and manage complex IT projects.
• Collaborate with teams to develop customer engagement plans.

Skills

Linux OS

Data Applications

Cloud Computing

Networking

Security

Project Management

Agile Methodologies

Presentation Skills

Spanish

Portuguese

Education

Bachelor's Degree in IT or Related Field

Tools

Salesforce

Jira

Job description

Join to apply for the Enterprise Customer Success Manager role at Canonical.

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include top public cloud and silicon providers, and industry leaders across sectors. The company is founder-led, profitable, and growing, with a distributed team of over 1200 colleagues in 75+ countries.

We are hiring an Enterprise Customer Success Manager at Canonical. Customer success is a strategic department focused on reducing risk and churn, facilitating product adoption, and supporting account expansion. CSMs develop trust with customers, understand their objectives, and align expectations to increase loyalty and collaboration.

Our Customer Success team offers interactions across our product portfolio, including Ubuntu, open-source infrastructure, and applications. CSMs specialize in segments: Mass, Focus, and Step Growth, with all contributing to support for unassigned customers, including Store clients.

Location: This role is remote.

Daily responsibilities include:

1. Onboarding new customers and introducing products like Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, and data applications.
2. Managing complex projects with developers, IT managers, and decision-makers.
3. Collaborating with Sales, Engineering, and Support to develop engagement plans.
4. Managing a regional customer portfolio, identifying growth and renewal risks.
5. Conducting weekly customer and business reviews with cross-functional teams.
6. Advocating for customers internally and influencing product roadmaps and documentation.
7. Supporting customers through reactive ticket handling.
8. Creating campaigns via digital touchpoints.

Candidate profile:

• Minimum 5 years of IT-related experience, with exposure to Linux OS, data applications, storage, cloud, networking, security, migration, or IoT.
• Excellent presentation skills for discussing complex software.
• Experience in process improvement and timely project delivery.
• Team player with cross-departmental interaction skills.
• Knowledge of agile methodologies.
• Proficiency in English, with Spanish and Portuguese skills a plus.

Additional skills: Experience with Salesforce, Jira, and CRMs is advantageous.

What we offer: Competitive global compensation, annual reviews, bonuses, benefits, distributed work environment, learning budget, travel opportunities, and wellness programs.

About Canonical: A pioneer in open source, publishing Ubuntu, and leading in AI, IoT, and cloud platforms. We hire globally, value excellence, and support remote work.

Equal opportunity employer: We celebrate diversity and are committed to creating an inclusive environment.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Software Development