Technical Customer Success Manager

Parallels; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen erfahrenen Technical Customer Success Manager, um die Kundenbindung zu stärken und die Implementierung ihrer Produkte zu optimieren. In dieser spannenden Rolle sind Sie der technische Ansprechpartner für Kunden und helfen ihnen, das Beste aus den Lösungen herauszuholen. Sie führen Schulungen durch, entwickeln Onboarding-Pläne und arbeiten eng mit den Vertriebsteams zusammen, um sicherzustellen, dass die Kunden erfolgreich sind. Wenn Sie eine Leidenschaft für Technologie und Kundenservice haben, könnte dies die perfekte Gelegenheit für Sie sein, Teil eines dynamischen Teams zu werden.

Benefits

Flexible Arbeitszeiten

Vollständig remote Arbeitsumgebung

Unterstützung für berufliche Weiterentwicklung

Inklusive und zugängliche Arbeitsumgebung

Qualifications

• 3-5 Jahre Erfahrung in Kundenbetreuung und Implementierung.
• Verständnis von Infrastrukturkonzepten wie Netzwerken und Virtualisierung.

Responsibilities

• Sei der technische Ansprechpartner für Kunden während des gesamten Lebenszyklus.
• Leite die technische Einarbeitung neuer Kunden und entwickle Schulungsmaterialien.

Skills

Kundenbetreuung

Implementierungstechnik

Kommunikationsfähigkeiten

Technische Dokumentation

Problemlösungskompetenz

Education

Bachelor-Abschluss in Informatik oder verwandten Bereichen

Tools

AWS

Azure

Active Directory

DNS

Job description

Technical Customer Success Manager

Alludo has an immediate vacancy for this role.

Push the boundaries of tech. In your sweatpants.

We’re looking for an experienced Technical Customer Success Manager to help us change the way the world works, with Parallels: anytime, anywhere, any-device productivity. Here, you’ll onboard, train, and advocate for customers as their primary point of contact, allowing them to have the best possible experience with our products.

The top creative and technical minds could work anywhere. So why are so many of them choosing Alludo? Here are three reasons:

1. This is the moment. It’s an exciting time at Alludo, with strong leadership, a refreshed brand (you probably know us as Corel!), and a whole new approach to changing the way the world works. We’re at the forefront of a movement, and we want you to ride this wave with us.
2. We want you to be you. Too often, companies tell you about their culture and then expect you to fit it. Our culture is built from the people who work here. We want you to feel safe to be who you are, take risks, and show us what you’ve got.
3. It’s your world. We know you have a life. We want to be part of it, but not all of it. At Alludo, we’re serious about empowering people to work when, how, and where they want. Couch? Sweatpants? Cool with us. We believe that happy employees mean happy customers. That’s why we hire amazing people and get out of their way.

Sound good so far? Awesome. Let’s talk more about the Technical Customer Success Manager role and see if we’re destined to be together.

As a Technical Customer Success Manager, you will be responsible for:

Customer Success & Relationship Ownership

• Be the customer’s primary technical advocate and point of contact throughout the post-sales lifecycle.
• Track and report customer data throughout the customer journey, usage patterns, technical maturity, and risk indicators.
• Conduct regular touchpoints, technical QBRs, and health checks, offering optimization strategies and new use case scenarios.
• Partner closely with our sales team to ensure timely renewals and identify expansion opportunities.

Customer Engagement & Onboarding Process

• Lead technical onboarding for new customers, aligning Parallels RAS Implementation with business and infrastructure goals.
• Deliver customized training, walkthroughs, and architectural reviews to accelerate adoption.
• Develop and execute onboarding plans to ensure seamless implementation of the infrastructure software.
• Gather customer requirements and align them with best practices for deployment.

Technical Implementation & Infrastructure Advisory

• Assist customers in setting up, configuring, and integrating RAS with their existing infrastructure.
• Provide guidance on security, networking, and performance best practices in relation to RAS configuration.
• Troubleshoot installation and configuration issues, ensuring successful deployment.
• Automate or document common deployment scenarios to streamline onboarding.

Documentation & Knowledge Sharing

• Create and update onboarding guides, technical documentation, and FAQs.
• Develop training materials and tutorials to help customers understand product features.
• Gather customer feedback to improve documentation and user experience.

Technical Support & Troubleshooting

• Identify and resolve technical issues during onboarding.
• Work closely with support and engineering teams to escalate and address complex problems.
• Provide recommendations for optimizing customer environments based on best practices.

Internal Collaboration & Continuous Improvement

• Work with product and engineering teams to relay customer feedback and feature requests.
• Contribute to the refinement of onboarding processes, automation, and tooling.
• Participate in discussions to improve onboarding scalability and efficiency.

What YOU bring to the Team:

• 3–5 years of experience in customer onboarding, implementation engineering, solutions delivery, or related roles.
• Solid understanding of infrastructure concepts, including networking, virtualization, storage, and security.
• Hands-on experience with Active Directory, DNS, firewall configuration, and system integration.
• Experience deploying solutions in cloud platforms such as AWS and/or Azure.
• Ability to understand and document technical architectures and workflows.
• Excellent communication skills for technical and non-technical audiences.
• Strong organizational skills, attention to detail, and a customer-first mindset.

Preferred Certifications:

• AWS Certified Solutions Architect – Associate or Professional
• Microsoft Certified: Azure Administrator or Solutions Architect
• Cisco Certifications – CCNA or CCNP

US

• Parallels helps users leverage the best technology, whether it’s Windows, Mac, Chrome OS, iOS, Android, or the cloud.
• We have millions of users and decades of innovation.
• We offer a fully remote workspace. There is no pressure to work in an office whatsoever.
• Flexible work arrangements and locations to suit your style.
• Hours are flexible! We respect your work-life balance.
• Our team is growing fast, with energetic, motivated, and fun people ready to welcome you.

What are you waiting for? Apply now! We appreciate your interest, though we will contact only those selected for an interview.

About Alludo

Alludo is a trusted industry leader with a 40-year legacy of innovation, providing creative, collaborative, and productivity solutions like Parallels, CorelDRAW, MindManager, and WinZip to empower users worldwide.

We are committed to equal employment opportunity and an inclusive, accessible work environment. Please inform us of any accommodations needed during the recruitment process.

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