Technical Customer Success Manager (Fully Remote)

Jobgether; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Stock options

Flexible hours

Unlimited PTO

Remote work

Job summary

Jobgether is seeking a proactive Technical Customer Success professional to manage the end-to-end journey for API and data product clients, from onboarding through expansion. You will act as a strategic partner, driving measurable business outcomes, owning a portfolio to optimize Net Revenue Retention and account growth, and guiding onboarding, integrations, and renewals in a remote-first environment.

You will collaborate across teams, identify risks and opportunities, and maintain a commercial

Qualifications

• At least 2 years in Technical Customer Success or similar.
• Experience with APIs and data products.
• Strong communication and commercial mindset.

Responsibilities

• Own a portfolio of customers, focusing on Net Revenue Retention and account growth.
• Lead onboarding, integration plans, and proactive engagement.
• Identify risks and opportunities, and manage renewals.

Skills

Technical customer success

API experience

Data products

Communication

Commercial mindset

Job description

• Manage the entire customer journey for API and data product clients, from onboarding to expansion.
• Act as a strategic partner helping customers achieve measurable business outcomes.

Key Responsibilities:

• Own a portfolio of customers, focusing on Net Revenue Retention and account growth.
• Lead onboarding, integration plans, and proactive engagement.
• Identify risks and opportunities, and manage renewals.

Requirements:

• At least 2 years in Technical Customer Success or similar.
• Experience with APIs and data products.
• Strong communication and commercial mindset.
• Competitive OTE and stock options.
• Fully remote with flexible hours and unlimited PTO.

Jobgether

They develop data products that help businesses build and scale innovative solutions. They are a fast-growing international team with a distributed workforce across more than 20 countries, emphasizing a remote-first culture and employee ownership.