Technical Customer Success Manager, API (Fully Remote)

Jobgether SRL; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Jobgether is seeking a Customer Onboarding and Implementation Lead for Media API customers, driving success from kickoff to go-live and translating business needs into effective API workflows. You will troubleshoot API issues, coordinate with Product, Engineering, and Support, manage a portfolio of API customers, and develop documentation, playbooks, and reusable resources to scale the support experience.

This role relies on strong communication and project management skills to ensure customer

Qualifications

• At least 2 years in Customer Success, Implementation, Solutions Engineering, or a similar technical role.
• Hands-on experience with REST APIs, webhooks, authentication, and integration workflows.
• Strong communication, project management, and customer-centric problem-solving skills.

Responsibilities

• Lead customer onboarding and implementation for Media API customers from kickoff to go-live.
• Guide customers in translating business requirements into effective technical API workflows.
• Troubleshoot API-related issues and coordinate with Product, Engineering, and Support teams.
• Manage a portfolio of API customers, monitoring adoption, satisfaction, and retention.
• Support integration partners and conduct regular reviews of business objectives and performance.
• Create documentation, playbooks, and reusable resources to scale the support experience.

Skills

REST APIs

Webhooks

Authentication

Integration workflows

Communication

Project management

Job description

• Lead customer onboarding and implementation for Media API customers from kickoff to go-live.
• Guide customers in translating business requirements into effective technical API workflows.
• Troubleshoot API-related issues and coordinate with Product, Engineering, and Support teams.

Responsibilities:

• Manage a portfolio of API customers, monitoring adoption, satisfaction, and retention.
• Support integration partners and conduct regular reviews of business objectives and performance.
• Create documentation, playbooks, and reusable resources to scale the support experience.

Qualifications:

• At least 2 years in Customer Success, Implementation, Solutions Engineering, or a similar technical role.
• Hands-on experience with REST APIs, webhooks, authentication, and integration workflows.
• Strong communication, project management, and customer-centric problem-solving skills.

Jobgether

Jobgether is an AI-powered job matching platform that connects candidates with hiring companies through a fair, objective review process. It is a distributed, remote-first organization that values trust, collaboration, and data privacy.