Senior Technical Customer Success Manager (Fully Remote)

Jobgether SRL; United States; Remote; USD 120,000 - 170,000; Full time

Benefits offered by this job

Unlimited PTO

Flexible remote work

Medical insurance

Dental insurance

Vision insurance

Life insurance

Job summary

Jobgether is seeking an experienced Senior Customer Success Manager to lead onboarding, adoption, and success planning for enterprise customers. You will monitor health, drive retention, and conduct QBRs while building trusted relationships to maximize value from cloud resilience and disaster recovery solutions.

Join an early-stage, collaborative team focused on innovative cloud technologies, helping customers maximize uptime and protect critical applications across AWS and Azure environments.

Qualifications

• 7+ years in technical customer success or similar roles.
• Experience with AWS and Azure cloud platforms.
• Familiarity with CRM systems and Jira.

Responsibilities

• Lead onboarding, adoption, and success planning.
• Monitor health, drive retention, and conduct QBRs.
• Build trusted relationships with enterprise customers.
• Maximize value of cloud resilience and disaster recovery.

Skills

AWS

Azure

CRM

Jira

Enterprise customer success

Tools

AWS

Azure

CRM

Jira

Job description

• Build trusted relationships with enterprise customers.
• Maximize value of cloud resilience and disaster recovery.

What You'll Do:

• Lead onboarding, adoption, and success planning.
• Monitor health, drive retention, and conduct QBRs.

Requirements:

• 7+ years in technical customer success.
• AWS/Azure knowledge, CRM, and Jira experience.
• Unlimited PTO and flexible remote work.
• Medical, dental, vision, and life insurance.

Jobgether

This company provides cloud resilience and disaster recovery solutions, helping enterprise customers maximize the value of their critical applications. It is an early-stage, small collaborative team focused on innovative cloud technologies.