Technical CSM: Data API Growth (Remote, Toronto)

Modash; United States; Remote; USD 105,000 - 119,000; Full time

Benefits offered by this job

Stock options

Fully remote work

Unlimited paid vacation

Personal development support

Job summary

Modash is hiring a Technical Customer Success Manager to own the API customer journey from onboarding to expansion. You’ll partner with data-product teams and customers to turn data into successful products, driving Net Revenue Retention and long-term growth.

You’ll lead onboarding, build clear success plans, and coordinate with Product, Sales and Support to deliver value. This fully remote role is ideal for those who thrive in async environments and enjoy deep customer collaboration.

Qualifications

• 2+ years in Technical Customer Success, Account Management, Technical Account Management, or a similar customer-facing role.
• Experience working with APIs or data products, or a background in a technical, product management or product owner role.
• Comfortable discussing APIs, integrations and data flows; you don’t need to code, but you should be technically curious to understand.
• You lead customers, rather than simply support them; you ask good questions and drive outcomes.
• You take ownership, simplify problems and drive them to an outcome.
• Clear, concise communicator who can simplify complex concepts.
• Commercially minded and looks for ways customers can derive more value and grow their business.
• Proactive, organized and comfortable working without a perfect playbook.
• Strong written and spoken English.

Responsibilities

• Own your portfolio of accounts and manage growth through expanding use of Modash APIs.
• Onboard new customers and ensure a clear integration plan with milestones and owners.
• Run regular customer calls, set goals, priorities and next steps; troubleshoot issues.
• Collaborate across Modash with Product, Sales, Support and Engineering to resolve customer problems and drive value.
• Own renewals and expansion opportunities end-to-end.

Skills

Technical Customer Success

Account Management

APIs experience

Data products

Client leadership

Clear communication

Commercial mindset

Proactive environment

English proficiency

Tools

Vitally

Notion

Intercom

Stripe

FullStory

Calendly

Job description

Modash is hiring a Technical Customer Success Manager to own the API customer journey from onboarding to expansion. You’ll partner with data-product teams and customers to turn data into successful products, driving Net Revenue Retention and long-term growth.

You’ll lead onboarding, build clear success plans, and coordinate with Product, Sales and Support to deliver value. This fully remote role is ideal for those who thrive in async environments and enjoy deep customer collaboration.