Merchant Payments Tech Support Engineer

Paysafe; Jacksonville (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Paysafe is seeking a Technical Support Specialist in Florida to support both Enterprise and SMB merchants. You will serve as a key company ambassador, handling inquiries, guiding clients, and ensuring timely resolutions across Paysafe’s payment platforms.

Ideal candidates bring 2+ years in technical support, strong English communication, and comfort with web technologies. Join a global payments leader with a customer-centric service mindset.

Qualifications

• Minimum 2 years in technical support or help desk roles.
• Ability to handle confidential information responsibly.
• Familiarity with HTTP/HTML/XML/REST/JSON and web-based apps.

Responsibilities

• Provide email and phone support to existing merchants.
• Serve as primary contact for merchant requests and issues.
• Analyze payment issues, assist with disputes, provide solutions.
• Perform problem determination and investigate technical issues.
• Troubleshoot and resolve issues related to Paysafe’s apps and systems.
• Communicate promptly with merchants, account managers, and partners.
• Collaborate with internal teams to resolve customer issues.
• Own reported issues with escalation follow-up for resolution.
• Participate in the out-of-hours on-call rotation.

Skills

Technical support

Data privacy

Web protocols

English proficiency

Customer communication

Job description

Paysafe is seeking a Technical Support Specialist in Florida to support both Enterprise and SMB merchants. You will serve as a key company ambassador, handling inquiries, guiding clients, and ensuring timely resolutions across Paysafe’s payment platforms.

Ideal candidates bring 2+ years in technical support, strong English communication, and comfort with web technologies. Join a global payments leader with a customer-centric service mindset.