Strategic Technical CSM - B2B Payments

Paysafe; Jacksonville (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Paysafe is seeking a Technical Customer Success Manager to own and grow a portfolio of B2B merchant relationships in the payments space. You will drive retention, adoption and value, coordinating with Sales, Product and Support to deliver outcomes.

Based in the Jacksonville area, you will leverage Salesforce and data-driven insights to address risks, onboard customers, and share best practices across teams.

Qualifications

• 2-4 years in customer success, account management, or support roles.
• Experience working with B2B clients, ideally in payments or fintech.
• Understanding of customer success principles and tools.
• Ability to manage multiple priorities and collaborate cross-functionally.
• Strong communication and interpersonal skills.
• Analytical and detail-oriented mindset.
• Customer-first approach with a proactive attitude.
• Team player with adaptability in a fast-paced environment.

Responsibilities

• Own and manage a portfolio of B2B merchant accounts, ensuring high satisfaction and retention.
• Serve as the primary point of contact for operational and strategic customer needs.
• Develop a working understanding of customer goals and translate them into actionable plans.
• Monitor customer health using tools like Salesforce and proactively address risks.
• Coordinate with internal teams (Sales, Product, Support) to resolve issues and deliver solutions.
• Identify and escalation growth opportunities to Relationship Management or Sales.
• Deliver onboarding, training, and best practices to customer teams.
• Respond to customer inquiries with a focus on timely, effective resolution.
• Track and report on customer performance metrics and engagement.
• Stay informed on product updates and communicate relevant changes to customers.
• Contribute to internal knowledge sharing and process improvement initiatives.

Skills

Customer success

Communication

Cross-functional collaboration

Analytical thinking

Problem solving

Tools

Salesforce

Job description

Paysafe is seeking a Technical Customer Success Manager to own and grow a portfolio of B2B merchant relationships in the payments space. You will drive retention, adoption and value, coordinating with Sales, Product and Support to deliver outcomes.

Based in the Jacksonville area, you will leverage Salesforce and data-driven insights to address risks, onboard customers, and share best practices across teams.