Remote Mid-Market Customer Success Manager - Payments

MarketStar; United States; Remote; USD 60,000 - 80,000; Full time

Benefits offered by this job

Structured learning and career dev.

Mental health program

Paid time off

Education reimbursement

401k match

Job summary

MarketStar is seeking a Customer Success Manager to manage a portfolio of high-value Mid-Market clients, focusing on outcomes and long-term value through the client’s payment solution, including payment processing and cash flow tools. This role combines consultative engagement, structured success planning, and commercial awareness to deliver strong retention and renewals.

You will own renewal readiness, identify opportunities to expand value, and orchestrate buyer experiences that increase

Qualifications

• Experience in a customer success or account management role, ideally SaaS/financial software.
• 2+ years managing a dedicated book of business in mid-market space.
• Strong understanding of post-sales customer journey.
• Ability to orchestrate complex buyer experiences and drive long-term value.
• Strong negotiation skills; comfortable with financial conversations and cancellations.
• Excellent communication, interpersonal, and presentation skills.

Responsibilities

• Manage customer relationships via a dedicated book of business, owning overall success and long-term satisfaction.
• Build and foster relationships with key decision-makers across customer teams to understand issues and offer solutions.
• Drive account-wide adoption of products and services through proactive engagements, training, and support.
• Implement personalized playbooks triggered by customer activities.
• Address low payments adoption through targeted outreach and enablement.
• Combat churn through positive experiences along the post-sales journey.
• Monitor customer health and create risk mitigation plans as needed.
• Schedule business reviews to realign goals and define next steps for adoption.
• Continuously analyze data to identify upsell/cross-sell opportunities.

Skills

Customer success

Account management

Salesforce

Gainsight

Data analysis

Communication

Negotiation

Onboarding

CRM software

Tools

Salesforce

Gainsight

Job description

MarketStar is seeking a Customer Success Manager to manage a portfolio of high-value Mid-Market clients, focusing on outcomes and long-term value through the client’s payment solution, including payment processing and cash flow tools. This role combines consultative engagement, structured success planning, and commercial awareness to deliver strong retention and renewals.

You will own renewal readiness, identify opportunities to expand value, and orchestrate buyer experiences that increase