Customer Success Manager

Agile Resources, Inc.; Marietta (GA); On-site; USD 70,000 - 80,000; Full time

Job summary

A leading technology support firm is seeking an experienced Customer Success Manager to enhance client relationships and ensure satisfaction. This role involves managing contracts, conducting status meetings, and identifying upselling opportunities. The ideal candidate has over 3 years of experience in customer success at a SaaS company, with a preference for those in payments or fintech sectors. Strong communication and organizational skills are essential for success.

Qualifications

• 3+ years of experience as a Customer Success Manager.
• Proven experience in a customer success role at a SaaS company.
• Experience in payments or fintech is ideal.

Responsibilities

• Build and maintain relationships with new and existing accounts.
• Document and facilitate customer status meetings.
• Manage customer contracts and renewals.

Skills

Customer relationship management

Proactive problem-solving

Organizational skills

Communication skills

Process improvement

Job description

Customer Success Manager

Our client in the payments industry is looking for a Customer Success Manager to join their team!

Base pay range

$70,000.00/yr - $80,000.00/yr

Here is what you will be doing:

• Build and maintain strong relationships with new and existing accounts to ensure high overall satisfaction.
• Facilitate and document regularly scheduled customer status meetings and executive-level account health reviews.
• Proactively monitor, track, and drive the timely delivery of all customer commitments and action items.
• Act as the "Voice of the Customer" by documenting and communicating customer needs, requests, and reported issues to internal teams (Product, Engineering, Support, etc.).
• Proactively identify and escape account risks to internal stakeholders.
• Manage customer contracts, including renewals, extensions, and upgrades, ensuring timely execution.
• Identify opportunities for new product and service upsells within existing accounts.
• Participate in new customer onboarding/Go-Live activities.
• Gather requirements and document scope for product enhancements outside of existing contracts.

Here is what our ideal candidate has:

• 3+ years of experience as a Customer Success Manager.
• Proven experience in a customer success role at a SaaS company or product.
• Experience in payments or fintech is ideal.
• Experience in government technologies or government clients is ideal.
• Proven success managing multiple customer accounts and fostering executive-level relationships.
• Experience with process improvement, moving from manual to scalable Customer Success operations.
• Strong organizational, planning, documentation, and communication skills.
• Encompasses a proactive, problem-solving mindset in a fast paced, fluid environment.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Information Technology and Customer Service