Technical Customer Success Manager – Car Dealer SaaS

OpenKrill; United States; Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Stock options

Health, vision & dental insurance

Flexible PTO

Hybrid schedule

Free lunches

Parking stipend

Team events

Casual, results-driven culture

Job summary

Mia Labs, a New England-based AI communications platform for car dealerships, seeks a customer success leader to own onboarding, adoption, success, and renewals. You will drive revenue growth by identifying expansion opportunities and managing software subscriptions, while building trusted relationships with dealers.

You will lead technical onboarding, configure workflows and CRM integrations, and deepen product knowledge to guide implementations.

Qualifications

• 3–7 years in customer success, solutions engineering, or technical account management.
• Strong technical aptitude—comfortable understanding integrations, telephony systems, CRM data, and automation workflows.
• Deep understanding of car dealership operations and workflows.
• Skilled in SQL and analytics tools; able to interpret data and tell clear, actionable stories.
• Excellent communicator with outstanding bedside manner and client-facing confidence.
• Organized, process-driven, and effective in fast-moving startup environments.
• Experience with dealership operations or automotive systems is a plus.

Responsibilities

• Own customer relationships end-to-end—onboarding, adoption, success, and renewals.
• Drive revenue growth within your book of business by proactively identifying expansion opportunities, managing software subscriptions, and executing strategic upsells.
• Lead technical onboarding, configuring workflows, call routing, and CRM integrations.
• Develop deep product knowledge and act as the expert on system behavior and workflows.
• Troubleshoot technical issues across telephony, integrations, and configuration in partnership with engineering.
• Use dashboards, SQL, and analytics tools to understand customer performance and recommend improvements.
• Communicate clearly with technical and non-technical users, translating complex concepts simply.
• Support feature launches, pilots, and customer feedback loops that inform product direction.
• Deliver training, documentation, and business reviews that drive customer adoption and ROI.
• Identify risks and proactively resolve friction points to ensure long-term success.

Skills

SQL

Analytics tools

CRM data

Customer success

Communication

Startup environment

Tools

CRM platforms

Telephony systems

Job description

Mia Labs, a New England-based AI communications platform for car dealerships, seeks a customer success leader to own onboarding, adoption, success, and renewals. You will drive revenue growth by identifying expansion opportunities and managing software subscriptions, while building trusted relationships with dealers.

You will lead technical onboarding, configure workflows and CRM integrations, and deepen product knowledge to guide implementations.