Remote CSM - AI for Auto Dealerships (FL)

Flai; United States; Remote; USD 70,000 - 120,000; Full time

Job summary

Flai, a fast-growing AI-native platform for car dealerships, is seeking a Customer Success Manager to own onboarding, drive adoption, and expand relationships with dealership teams across Florida and beyond. You will work closely with a founding team to craft scalable playbooks, deliver measurable outcomes, and influence product direction from frontline stores.

You will partner with GM, GSM, Service Managers, and BDC leaders to ensure high retention and renewal rates while coordinating

Qualifications

• Proven track record in customer success and retention in a fast-moving B2B SaaS environment.
• Experience in early-stage startups and building trust with customers before big brands
• Strong communication; able to train teams and write effective follow-ups

Responsibilities

• Own onboarding and rollout across single or multi-rooftop dealerships, managing timelines and integrations.
• Drive adoption and measurable outcomes with data on usage, bookings, and retention.
• Build relationships with dealership leaders and key decision-makers to become their trusted partner.
• Lead weekly cadences, reviews, and executive business reviews to track metrics and actions.
• Handle escalations with calm, fast responses coordinating with product and engineering.
• Execute onboarding, renewal, and support processes with rigor and continuous improvement.
• Renew and expand relationships across accounts and new use cases.
• Translate dealership feedback into product insights to shape future development.

Skills

Customer success

Early-stage experience

Clear communication

CRM discipline

Customer relationships

Ownership

Dealership knowledge

Tools

CRM

Job description

Flai, a fast-growing AI-native platform for car dealerships, is seeking a Customer Success Manager to own onboarding, drive adoption, and expand relationships with dealership teams across Florida and beyond. You will work closely with a founding team to craft scalable playbooks, deliver measurable outcomes, and influence product direction from frontline stores.

You will partner with GM, GSM, Service Managers, and BDC leaders to ensure high retention and renewal rates while coordinating