Automotive SaaS Customer Success Manager — Equity & Hybrid

Mia Labs; Boston (MA); Hybrid; PHP 5,650,000 - 8,161,000; Full time

Benefits offered by this job

Equity participation

Health, vision & dental insurance

Flexible PTO

Hybrid schedule

Free lunches

Parking stipend

Team events

Casual culture

Job summary

Mia Labs is hiring for a customer-facing role in the New England area, with a hybrid schedule. You will own post-sales relationships, drive adoption, renewals, and expansion, and partner with engineering to onboard customers, configure workflows, and integrate CRM systems.

You’ll analyze usage data with SQL to optimize outcomes and help shape product direction. A strong emphasis on clear communication, onboarding excellence, and ROI is required.

Qualifications

• 3-7 years in customer success, solutions engineering, or technical account management.
• Strong technical aptitude for integrations, telephony, CRM data, and automation workflows.
• Deep understanding of car dealership operations and workflows.
• SQL and analytics proficiency with data storytelling.

Responsibilities

• Own customer relationships end-to-end—onboarding, adoption, success, and renewals.
• Drive revenue growth by identifying expansion opportunities and managing subscriptions.
• Lead technical onboarding, configuring workflows, call routing, and CRM integrations.
• Develop product knowledge and be the expert on system behavior and workflows.
• Troubleshoot telephony, integrations, and configuration with engineering.
• Use dashboards, SQL, and analytics to understand performance and recommend improvements.
• Communicate clearly with technical and non-technical users; translate complex concepts.
• Support feature launches, pilots, and customer feedback loops for product direction.
• Deliver training, documentation, and business reviews to drive adoption and ROI.
• Identify risks and proactively resolve friction points for long-term success.

Skills

Customer success

Solutions engineering

Technical account management

SQL

CRM integrations

Dealership operations knowledge

Tools

CRM systems

Analytics tools

Automation workflows

Job description

About Mia Labs

Mia is the AI communication platform for car dealerships. We answer and act on every inbound call, text and web lead so dealers stop losing service appointments and sales to voicemail. Franchise dealers and some of the largest dealer groups in the country run on Mia.

Who You Are:

You combine strong technical skills with exceptional bedside manner. You communicate clearly, create structure in ambiguity, and build trust with dealerships, leveraging those relationships to seamlessly manage subscriptions, secure renewals, and identify strategic upsell opportunities.

We are looking for candidates located within the New England area.

What you will do:

• Own customer relationships end-to-end—onboarding, adoption, success, and renewals.

• Drive revenue growth within your book of business by proactively identifying expansion opportunities, managing software subscriptions, and executing strategic upsells.

• Lead technical onboarding, configuring workflows, call routing, and CRM integrations.

• Develop deep product knowledge and act as the expert on system behavior and workflows.

• Troubleshoot technical issues across telephony, integrations, and configuration in partnership with engineering.

• Use dashboards, SQL, and analytics tools to understand customer performance and recommend improvements.

• Communicate clearly with technical and non-technical users, translating complex concepts simply.

• Support feature launches, pilots, and customer feedback loops that inform product direction.

• Deliver training, documentation, and business reviews that drive customer adoption and ROI.

• Identify risks and proactively resolve friction points to ensure long-term success.

What We’re Looking For

• 3–7 years in customer success, solutions engineering, or technical account management.

• Strong technical aptitude—comfortable understanding integrations, telephony systems, CRM data, and automation workflows.

• Deep understanding of car dealership operations and workflows.

• Skilled in SQL and analytics tools; able to interpret data and tell clear, actionable stories.

• Excellent communicator with outstanding bedside manner and client-facing confidence.

• Organized, process-driven, and effective in fast-moving startup environments.

• Experience with dealership operations or automotive systems is a plus.

Nice to haves

• Familiarity with conversational AI, LLMs, or automation technologies.

• Strong understanding of dealership workflows across sales and service.

• Prior experience supporting AI or automation-driven products.

Nice to haves

• Experience with dealership operations or automotive systems is a plus.

• Familiarity with conversational AI, LLMs, or automation technologies.

• Strong understanding of dealership workflows across sales and service.

• Prior experience supporting AI or automation-driven products.

Why Mia

• Equity participation through stock options.

• Fully paid health, vision & dental insurance for employees.

• Flexible PTO and hybrid schedule (3 days / week in downtown Austin).

• Free lunches, parking stipend provided, team events, and a casual, but get things done culture.

Compensation

• Compensation for this position will be competitive with current market rates and reflective of the candidate's experience, skills and qualifications.

Our Commitment

At Mia, we’re committed to a workplace where everyone is valued, included, and empowered to do their best work. Our strength comes from diverse experiences, perspectives, and skills, and we’re proud to be an equal opportunity employer.

Passionate about the role but don’t tick every box? We’d still love to hear from you, you might be exactly who we need.

Mia is an EVerify employer.