Automotive AI Customer Success Manager

Mia; Florida; Híbrido; USD 85.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Stock options

Health, Vision & Dental insurance

Hybrid schedule

Free lunches

Parking stipend

Descripción de la vacante

Mia Labs is modernizing dealership operations with AI-powered agents that turn inquiries into opportunities, delivering better customer satisfaction and dealership performance. You’ll manage subscriptions, renewals, and expansions while partnering with engineering on onboarding and integrations.

We’re looking for candidates in CST/EST time zones who can drive adoption, ROI, and long-term success in a fast-moving startup.

Formación

• 3–7 years in customer success, solutions engineering, or technical account management.
• Strong technical aptitude—comfortable with integrations and automation workflows.
• Deep understanding of car dealership operations and workflows.
• SQL and analytics proficiency; ability to tell clear data-driven stories.
• Excellent communicator with client-facing confidence.
• Organized and process-driven in fast-moving startups.
• Experience with dealership operations or automotive systems is a plus.

Responsabilidades

• Own customer relationships end-to-end: onboarding, adoption, success, and renewals.
• Drive revenue growth by identifying expansion opportunities and managing subscriptions.
• Lead technical onboarding, configuring workflows, call routing, and CRM integrations.
• Develop product knowledge and be the expert on system behavior and workflows.
• Troubleshoot issues across telephony, integrations, and configuration with engineering.
• Use dashboards and SQL to analyze customer performance and suggest improvements.
• Deliver training and business reviews to drive ROI.
• Identify risks and resolve friction points for long-term success.

Conocimientos

Customer success

SQL

Analytics

CRM data

Communication

Dealership operations knowledge

Onboarding

Herramientas

CRM systems

Telephony systems

Automation workflows

Descripción del empleo

Mia Labs is modernizing dealership operations with AI-powered agents that turn inquiries into opportunities, delivering better customer satisfaction and dealership performance. You’ll manage subscriptions, renewals, and expansions while partnering with engineering on onboarding and integrations.

We’re looking for candidates in CST/EST time zones who can drive adoption, ROI, and long-term success in a fast-moving startup.