Automotive AI Customer Success Manager

Mia Labs, Inc.; Boston (MA); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Stock options

Health, vision & dental insurance

Hybrid schedule

Free lunches

Parking stipend

Job summary

Mia Labs is seeking a Customer Success professional to own end-to-end relationships with dealerships, driving onboarding, adoption, renewals, and expansions while coordinating technical onboarding, workflows, and CRM integrations. You will troubleshoot, analyze data, and translate complex concepts for both technical and non-technical users.

The role emphasizes building strong partnerships with dealerships, expanding the book of business, and delivering ROI through proactive account management in

Qualifications

• 3–7 years in customer success, solutions engineering, or technical account management.
• Strong technical aptitude with integrations, telephony, CRM data, and automation workflows.
• Deep understanding of car dealership operations and workflows.
• Proficient with SQL and data storytelling.

Responsibilities

• Own customer relationships end-to-end—onboarding, adoption, success, and renewals.
• Drive revenue growth by identifying expansion opportunities and managing subscriptions.
• Lead technical onboarding, configuring workflows, call routing, and CRM integrations.
• Develop product knowledge and act as the expert on system behavior.
• Troubleshoot telephony, integrations, and configuration with engineering.
• Use dashboards and analytics to measure customer performance and suggest improvements.
• Communicate clearly with technical and non-technical users.
• Support feature launches, pilots, and customer feedback loops.
• Deliver training, documentation, and business reviews to drive ROI.
• Identify risks and proactively resolve friction points for long-term success.

Skills

Customer success

Solutions engineering

Technical account mgmt

SQL

CRM data

Dealership operations

Tools

CRM software

Telephony systems

Analytics tools

Job description

Mia Labs is seeking a Customer Success professional to own end-to-end relationships with dealerships, driving onboarding, adoption, renewals, and expansions while coordinating technical onboarding, workflows, and CRM integrations. You will troubleshoot, analyze data, and translate complex concepts for both technical and non-technical users.

The role emphasizes building strong partnerships with dealerships, expanding the book of business, and delivering ROI through proactive account management in