Technical Customer Success Engineer — Quality & Growth

Ahlstrom; Rhinelander (WI); On-site; USD 65,000 - 85,000; Full time

Job summary

A global leader in specialty materials is seeking a Technical Customer Service Engineer to enhance customer quality and resolve issues. This role requires a Bachelor's Degree and a minimum of 3 years’ experience in the paper industry. The ideal candidate will lead quality improvements and regular customer visits, bringing strong interpersonal skills and the ability to travel 25% to 50% of the time. Join a team committed to sustainability and growth in Rhinelander, Wisconsin.

Qualifications

• Minimum 3 years’ experience in the paper or related industry.
• Previous customer technical service experience is a plus.
• Willingness to learn new systems.

Responsibilities

• Lead quality improvements and implement permanent solutions.
• Conduct regular visits to key customers.
• Resolve and reduce customer claims.

Skills

Papermaking and process management

Microsoft Office proficiency

Interpersonal skills

Education

Bachelor's Degree

Tools

Lean Six Sigma

Statistical Process Control

JD Edwards

PI Historian

Proficy database

Job description

A global leader in specialty materials is seeking a Technical Customer Service Engineer to enhance customer quality and resolve issues. This role requires a Bachelor's Degree and a minimum of 3 years’ experience in the paper industry. The ideal candidate will lead quality improvements and regular customer visits, bringing strong interpersonal skills and the ability to travel 25% to 50% of the time. Join a team committed to sustainability and growth in Rhinelander, Wisconsin.