Field Service Quality Engineer — Travel‑Heavy Support

Miller Resource Group; Arkansas; Hybrid; USD 59,000 - 79,000; Full time

Job summary

A leading packaging solutions company seeks a Customer Quality Engineer for a customer-centric role focused on relationship building and system reliability. This entry-level position requires extensive travel across U.S., Germany, and China, offering a salary range of $59,000–$79,000. Ideal candidates will have strong interpersonal skills and mechanical aptitude, with an associate degree or equivalent experience. Join an innovative team improving customer success and experience meaningful recognition in a rapidly growing organization.

Qualifications

• Proven ability to maintain customer relationships and manage field challenges independently.
• Must have or be willing to obtain a passport for international travel.
• Comfortable using hand tools.

Responsibilities

• Act as the frontline representative for customers, resolving issues and maintaining relationships.
• Travel extensively to assist onsite and train in Rogers, AR.
• Collaborate with internal technical support for escalations.
• Support onboarding and training for field service operations.

Skills

Strong interpersonal skills

Mechanical and electrical aptitude

Customer-first mindset

Experience with VFDs or automation

Working on high voltage systems

Education

Associate degree or equivalent experience

Job description

A leading packaging solutions company seeks a Customer Quality Engineer for a customer-centric role focused on relationship building and system reliability. This entry-level position requires extensive travel across U.S., Germany, and China, offering a salary range of $59,000–$79,000. Ideal candidates will have strong interpersonal skills and mechanical aptitude, with an associate degree or equivalent experience. Join an innovative team improving customer success and experience meaningful recognition in a rapidly growing organization.