Quality Engineer & Customer Success Partner

Industrial Electric Mfg. (IEM); Jacksonville (FL); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Comprehensive benefits package

Bonus and long-term incentives

Job summary

A leading power distribution manufacturer in Jacksonville, FL, is seeking a Quality Engineer - Customer Account Manager responsible for managing customer quality issues and ensuring product quality standards. The ideal candidate will have a Bachelor's degree and at least 5 years of Quality Assurance experience in a manufacturing environment. This role demands strong communication, analytical, and problem-solving skills, with responsibilities including investigating defects, managing customer requirements, and collaborating with technical teams. In-office presence is required.

Qualifications

• Minimum of 5 years of experience in Quality Assurance.
• Demonstrated experience engaging with customers and suppliers.
• Previous experience in a manufacturing environment.

Responsibilities

• Build strong working relationships with customers and commercial teams.
• Coordinate activities to resolve engineering and quality-related problems.
• Investigate reports of defective parts and determine the nature of the problem.

Skills

Problem-solving skills

Effective communication

Analytical skills

Negotiation skills

Planning and prioritization

Education

Bachelor's in Business/Commercial or Manufacturing/Engineering

Tools

8D

Lean Manufacturing

APQP

PPAP

FMEA

Job description

A leading power distribution manufacturer in Jacksonville, FL, is seeking a Quality Engineer - Customer Account Manager responsible for managing customer quality issues and ensuring product quality standards. The ideal candidate will have a Bachelor's degree and at least 5 years of Quality Assurance experience in a manufacturing environment. This role demands strong communication, analytical, and problem-solving skills, with responsibilities including investigating defects, managing customer requirements, and collaborating with technical teams. In-office presence is required.