Technical Customer Solutions Analyst II

ZoomInfo Technologies LLC; Bethesda, Vancouver, Waltham (MD, WA, MA); Hybrid; USD 70,000 - 82,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k Matching

Job summary

ZoomInfo is seeking a GTM Customer Solutions Analyst to join our Client Services team. You will develop deep product expertise, own complex issues end-to-end, and build enablement resources to improve the broader support organization.

In this role, you will independently manage high-priority cases, communicate clearly with customers, and collaborate with Product and Engineering to resolve defects and improve configurations.

Qualifications

• 4+ years of experience in a technical support, support engineering, or similar customer-facing technical role in a B2B software environment.
• Demonstrated ability to troubleshoot complex technical issues involving APIs, integrations, data pipelines, or CRM platforms (Salesforce, HubSpot, etc.).
• Strong proficiency with browser developer tools, network traffic analysis (HAR files, etc), and log interpretation.

Responsibilities

• Independently manage a queue of complex, high-priority support cases from triage through resolution.
• Deliver clear, empathetic, and technically precise communication to customers at all levels.
• Partner with Product and Engineering to elevate and resolve defects or configuration issues.

Skills

Technical support

APIs & integrations

CRM platforms

Browser dev tools

Communications

Project management

Education

Bachelor's degree in CS/Engineering

Tools

Zendesk

Salesforce Service Cloud

HAR files

Browser debugging tools

Job description

ZoomInfo is seeking a GTM Customer Solutions Analyst to join our Client Services team. You will develop deep product expertise, own complex issues end-to-end, and build enablement resources to improve the broader support organization.

In this role, you will independently manage high-priority cases, communicate clearly with customers, and collaborate with Product and Engineering to resolve defects and improve configurations.