Customer Service Representative

Old-Castle-Building-Envelop; Terrell (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Benefits package

Paid time off

Annual raises

Bonuses

Training

Job summary

Oldcastle BuildingEnvelope is seeking a customer service professional to develop strong relationships with customers and manage orders from intake through delivery. You will own communications, process orders in our ERP, and coordinate with production and scheduling to ensure on-time fulfillment.

The role requires at least two years in customer service, strong organizational skills, and the ability to work independently in a fast-paced team environment, with a focus on problem solving and

Qualifications

• Two years of customer service experience or more.
• Strong organizational and planning abilities with analytical skills.
• Ability to work independently in a fast-paced team environment and meet deadlines.
• Excellent listening skills and detail-oriented in order completion.
• Curiosity to improve processes within the department.
• Team player willing to assist others as needed.
• Strong interpersonal, written, and verbal communication skills.
• Growth mindset and drive to exceed expectations.

Responsibilities

• Develop meaningful relationships with internal and external customers.
• Be the main point of contact for customers and own communication to deliver commitments.
• Receive and accurately process orders in the ERP system.
• Review sales orders for accuracy and release to production.
• Maintain orders with additions, deletions, or changes as needed.
• Provide timely and comprehensive order status updates to customers.
• Identify and resolve issues before they impact schedules.
• Collaborate with scheduling to address scheduling issues.
• Work with EPICS and EPICOR ERP systems.

Skills

Customer service

Communication

Organizational skills

Problem solving

Teamwork

Tools

EPICS ERP

EPICOR ERP

MS Office

Job description

From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projectshere .

Start your journey with OBE and help us build the future.

Here’s What You’ll Get To Do

• Develop meaningful relationships with internal and external customers
• Be the main point of contact for our customers and take full ownership of customer communication and ensure we deliver on our commitments.
• Receive and accurately process orders. Enter orders into our ERP system
• Review sales orders for accuracy. Release to production for a schedule review
• Maintain orders as needed. Processing adds, deletes, or changes
• Provide timely and comprehensive order status updates to customers
• Identify and resolve issues before they impact schedules
• Collaborate with the scheduling team to address scheduling issues
• Work with EPICS and EPICOR ERP systems

Here’s What We’re Looking For

• A commitment to safety-first
• A minimum of two years' experience in customer service.
• Strong organizational and planning abilities and excellent analytical and problem-solving skills
• Must be able to work independently in a fast-paced team environment and prioritize work to meet required deadlines
• Innate ability to apply listening skills and providing detailed responses regarding order completion
• Intellectual curiosity towards improving processes within the department
• Must be a team player who is willing to directly assist the team as needed
• Strong ability to build trusting relationships
• Integrity, professionalism, and customer-focused problem-solving skills
• Strong interpersonal, written, and verbal communication skills required
• A growth mindset with a drive to exceed expectations
• Proficiency with computers. Microsoft Excel, Word, and Outlook
• Other duties as assigned.

What OBEOffers You

• Benefits that benefit you – industry competitivebenefits at the lowest cost to the employee
• Work-life balance – PTO and holidays, including floating holidays you can choose
• Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
• Training – We will equip you with the knowledge and skills you need to succeed

OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.

As set forth in Oldcastle BuildingEnvelope’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.